We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Job Description Additional Job Details Support & Production – S2 Organizational Impact Works to deliver on day-to-day objectives with moderate impact on achievement of results for the team Work consists of tasks that are typically routine, with some deviation from standard practice Works under moderate supervision for routine tasks May seek advice of more senior employees in the same team Communication & Influence Communicates with contacts typically within the team on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement Innovation & Complexity Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems May be required to highlight areas of concerns/problems to supervisor in own team Daily challenges are generally routine, but may require interpretation of procedures or policies to resolve problems Leadership & Talent Management May provide guidance or assistance to new or entry-level employees Knowledge & Experience Requires basic job knowledge of systems and procedures obtained through prior work experience or education Requires a minimum of 3 years of experience