Tech Support
About The Position
At Fielding Management Group (FMG), technology keeps a lot of moving pieces moving. We support a growing family of businesses and school campuses throughout the Phoenix Valley and Tucson, and we’re looking for an IT Tech Support professional who loves solving problems, helping people, and figuring out why something that “was working perfectly yesterday” suddenly isn't. If you’re the person everyone calls when the Wi-Fi disappears, Outlook stops cooperating, a laptop refuses to boot, or the projector decides it has other plans — we want to meet you. This isn't a sit-in-one-office-and-wait-for-a-ticket kind of IT role. You'll work across multiple locations, systems, devices, and environments while helping our staff and students stay connected and productive.
Requirements
- 2–3 years of hands-on IT/help desk experience or a combination of relevant education, certifications, training, and experience
- Experience with Windows 10/11, macOS, iOS, ChromeOS
- Experience with Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Azure Active Directory, Active Directory, MFA
- Experience with TCP/IP, DNS, DHCP, VPN, VLAN, Wi-Fi troubleshooting, UniFi, Basic network topology
- Experience with PC/Laptop Repair, Device Imaging, Windows PE, Macrium Reflect, Drivers, Printers, Device Provisioning, Asset Management
- Experience with Projectors, TVs, Speakers, PA Systems, Mixers, Microphones
- A valid driver's license
- Successfully pass a 39-month DMV history check
- Able to independently travel to locations in Phoenix, Tempe, Chandler, and Tucson
- Possess or obtain a valid Arizona Fingerprint Clearance Card
Nice To Haves
- CompTIA A+ Certification
- Previous internal help desk experience
- Network setup/troubleshooting experience
- Experience supporting technology in schools or multi-location organizations
Responsibilities
- Diagnose and repair laptops, desktops, iPads, and other devices
- Troubleshoot Windows 10/11, including login issues, profiles, updates, printers, cameras, microphones, and performance problems
- Support Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint
- Hunt down Wi-Fi and network issues involving DNS, DHCP, VLANs, TCP/IP, VPNs, and UniFi environments
- Handle password resets, MFA issues, user accounts, and Active Directory
- Image, configure, deploy, tag, and track new technology
- Rescue projectors, TVs, speakers, microphones, sound systems, and other A/V equipment when they decide not to cooperate
- Support environments using Windows, macOS, iOS, and ChromeOS
- Help staff and students understand how to use technology effectively — without making them feel like they need an IT degree
- Travel between FMG/AAED locations to deploy equipment, troubleshoot issues, and provide hands-on support
- Maintain accurate technology inventory and asset records
- Identify recurring problems and help our Technology team find better, smarter solutions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
