IT Tech I

Kalahari Resorts & Conventions•Woodford, VA

3d•$25 - $27

About The Position

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. Kalahari Resorts & Conventions is seeking an IT Tier I Technician. In this role, you will be part of an IT team responsible for performing technical assistance to the Resort and Convention Center's IT systems. As part of our leadership team, you’ll embody our Promise to Lead with Love- by serving others with patience, empathy, and accountability. They understand that behind every ticket is a person trying to do their job. By listening first, communicating clearly, solving problems thoughtfully, and supporting both users and teammates, they create trust and deliver an exceptional service experience.

Requirements

High school diploma or GED required.
The ability to constantly walk and move frequently throughout a large facility and to push/pull carry and otherwise move heavy objects.
Excellent communication, organization, and problem-solving skills with a customer-service mindset, the ability to support guests and operational teams, and a collaborative approach to working across departments and assisting teammates as needed.

Nice To Haves

Bachelor's degree in computer science preferred.
2+ years of computer programming is helpful.
General knowledge of the practices and procedures of a convention center, hotel conference services, waterpark, theme park environment helpful.

Responsibilities

Installs selected software, maintaining proper security levels and access rights.
Ensures the quality of systems operations in all areas of the company, by communicating with all levels of systems users and offering direction and assistance as needed.
Facilitates the flow of information throughout the IT Department, by attending regularly scheduled department meetings and participating in daily stand-up meetings.
Ensure a maximum level of service and satisfaction to all systems users is achieved and maintained.
Conduct an inventory of all systems on property and maintain accurate records by updating information as needed.
Maintain a working knowledge of all appropriate software and network applications.