IT Field Tech

Waste Connections•Farragut, TN

2d•Hybrid

About The Position

Waste Connections has an immediate opening for an IT Field Technician based in our Knoxville, TN office. This role will be responsible for supporting IT/Telecom equipment spanning across our TN, KY, GA, & AL locations. The position requires physical installation of security camera systems, IT closets; installation of routers, switches, patch panels, and more. Along with software configuration skills of routers, switches, computers, phones, and audio/video equipment. This position requires one to be self-motivated, have time management skills, and a customer first mentality.

Requirements

Coverage of field locations, multiple sites across the state. will require up to 50% travel of your work schedule including overnight stays.
Demonstrated proficiency in at least four of the following areas: Windows 11, WYSE Winterms, Citrix Server, Telecom and VoIP phones, AV – conference rooms and TVs, Printers / PC laptop / desktop support, Cisco / Meraki Routers / General Networking

Nice To Haves

Bachelor’s Degree in Computer Science OR related field experience
2 years or more of Network Administration OR willing to learn.
Experience working with Microsoft O365 and Office Applications
Independent worker with the ability to manage multiple projects simultaneously.
Strong communication, customer service, and time management skills required.

Responsibilities

Provide tier 1 and 2 level support for workstations, including handling after-hour calls as assigned.
Installation, configuration and troubleshooting of TCP/IP networking
Configuration and troubleshooting of Microsoft Office Suite, PC and Laptop hardware configuration and troubleshooting
Maintain phone systems at multiple locations
Microsoft windows end user configuration (profiles, printers, application configuration)
Cisco router installation and configuration
iPad, iPhone / Andriod device configuration, troubleshooting, and repair
Physical installation of security camera systems, IT closets; installation of routers, switches, patch panels, and more.
Software configuration skills of routers, switches, computers, phones, and audio/video equipment.