IT Systems Technician
About The Position
Work assigned incidents, problems, changes, projects, and tasks using ticketing system. Support Pinnacle Group endpoints, includes workstations, laptops, mobile devices, IoT, and servers. Support Pinnacle Group’s use of Azure cloud infrastructure, specifically Azure AD and Office Online systems. Proactively monitor Pinnacle Group’s IT infrastructure, responding to alerts, and maintaining service availability targets. Support all data center facilities: Networking, equipment hosting, power and cooling, wire management, and storage/store room inventory management. Participates on-call responsibilities. Provide day to day technical support and expertise. Subject Matter Expert over Pinnacle’s basic technical operations, including onboarding, productivity systems usage, and endpoint support. Identifying technical knowledge gaps, developing knowledge articles and materials, and holding training classes to improve employee technical competency. Clear communicator of technical troubleshooting, root cause analysis, and steps to resolution. Author knowledgebase articles, systems and infrastructure documentation.
Requirements
- Work assigned incidents, problems, changes, projects, and tasks using ticketing system.
- Support Pinnacle Group endpoints, includes workstations, laptops, mobile devices, IoT, and servers.
- Support Pinnacle Group’s use of Azure cloud infrastructure, specifically Azure AD and Office Online systems.
- Proactively monitor Pinnacle Group’s IT infrastructure, responding to alerts, and maintaining service availability targets.
- Support all data center facilities: Networking, equipment hosting, power and cooling, wire management, and storage/store room inventory management.
- Participates on-call responsibilities.
- Provide day to day technical support and expertise.
- Subject Matter Expert over Pinnacle’s basic technical operations, including onboarding, productivity systems usage, and endpoint support.
- Identifying technical knowledge gaps, developing knowledge articles and materials, and holding training classes to improve employee technical competency.
- Clear communicator of technical troubleshooting, root cause analysis, and steps to resolution.
- Author knowledgebase articles, systems and infrastructure documentation.
Responsibilities
- Work assigned incidents, problems, changes, projects, and tasks using ticketing system.
- Support Pinnacle Group endpoints, includes workstations, laptops, mobile devices, IoT, and servers.
- Support Pinnacle Group’s use of Azure cloud infrastructure, specifically Azure AD and Office Online systems.
- Proactively monitor Pinnacle Group’s IT infrastructure, responding to alerts, and maintaining service availability targets.
- Support all data center facilities: Networking, equipment hosting, power and cooling, wire management, and storage/store room inventory management.
- Participates on-call responsibilities.
- Provide day to day technical support and expertise.
- Subject Matter Expert over Pinnacle’s basic technical operations, including onboarding, productivity systems usage, and endpoint support.
- Identifying technical knowledge gaps, developing knowledge articles and materials, and holding training classes to improve employee technical competency.
- Clear communicator of technical troubleshooting, root cause analysis, and steps to resolution.
- Author knowledgebase articles, systems and infrastructure documentation.
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What This Job Offers
Education Level
No Education Listed
