IT Systems Technical Specialist

Maryland 529•Anne Arundel, MD

13h•Hybrid

About The Position

The State Treasurer is a Constitutional Officer responsible for the receipt, recordation, protection, and disbursement of State money and financial assets. The IT Division is intricately involved in many processes related to these duties and maintains the technical infrastructure for the agency to be able to carry out their responsibilities as well. This position acts as an IT Network & Infrastructure Support Administrator for the State Treasurer’s Office (STO). This position is a true IT generalist. The Agency’s small staff size and unique functions means this position requires competence and interest in a broad spectrum of IT functions. Tasks required of this position cover a wide variety of systems and users, and duties from low level to high level, including: Security of STO IT systems which are involved in processing billions of dollars that move through the Treasurer’s Office including but not limited to: Windows and linux servers, web servers, desktops, laptops, mobile devices, firewalls, network devices, and printers. Security also includes Azure based resources in support of normal operations and Development work. As these systems become required for the daily STO operational functions, this will encompass a variety of related platforms such as App Service Environments, LCS, Dynamics 365 platforms, and the wide assortment of Azure based resources required to maintain the security and operation of these environments. Responsible for maintaining a reliable and efficient infrastructure of STO IT systems. Installs and troubleshoots software, resolves user’s application questions. Administers a broad range of IT systems from desktop printers to laptops and PCs, to servers and firewall protection. Covers a broad range of duties, from fixing jammed printers and resetting passwords, to building servers. Provides Tier II-III Help Desk support for all staff. This position requires expert knowledge to ensure the security, availability, reliability, and efficiency of IT systems, including: Windows servers in a hybrid on-prem/Azure Active Directory domain, Windows 11 and higher desktops and laptops, iOS mobile devices, Cisco FTD firewalls, and network devices and printers. Supported environment includes Active Directory and Entra, DHCP, DNS, Microsoft Exchange 365, Microsoft Defender Endpoint Protection, and a wide variety of end-user level software, including the Microsoft desktop operating systems, Office 365 Suite, and Azure Product Suites. The ideal candidate will show a demonstrated ability to research and quickly learn new technologies, as well as a demonstrated ability to communicate and establish/maintain effective working relationships with management, IT co-workers, network users, and external contacts.

Requirements

Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.
One of the required years of experience must include IT network security-related functions (e.g., managing firewalls or VPNs, securing and patching public facing servers, etc.).
Candidates must be able to lift 50 lbs. and work in tight spaces such as under desks.
Candidates must be able to research and quickly learn new technologies.
Candidates must be able to communicate and establish/maintain effective working relationships with management, IT co-workers, network users, and external contacts.

Nice To Haves

Relevant IT certifications such as those from Microsoft, Cisco, Juniper, etc.
Experience performing the role of a systems administrator in an Azure environment.
Experience supporting Dynamics 365 and Power Platform as a development environment.
Experience supporting end users of Windows operating systems and including Microsoft Office software.
Experience leading a migration of system, hardware, or network equipment over to a new platform.
Experience exercising appropriate judgment and managing multiple projects and priorities in a demanding environment.

Responsibilities

Security of STO IT systems which are involved in processing billions of dollars that move through the Treasurer’s Office including but not limited to: Windows and linux servers, web servers, desktops, laptops, mobile devices, firewalls, network devices, and printers.
Security also includes Azure based resources in support of normal operations and Development work.
Responsible for maintaining a reliable and efficient infrastructure of STO IT systems.
Installs and troubleshoots software, resolves user’s application questions.
Administers a broad range of IT systems from desktop printers to laptops and PCs, to servers and firewall protection.
Covers a broad range of duties, from fixing jammed printers and resetting passwords, to building servers.
Provides Tier II-III Help Desk support for all staff.
Ensures the security, availability, reliability, and efficiency of IT systems, including: Windows servers in a hybrid on-prem/Azure Active Directory domain, Windows 11 and higher desktops and laptops, iOS mobile devices, Cisco FTD firewalls, and network devices and printers.
Supports Active Directory and Entra, DHCP, DNS, Microsoft Exchange 365, Microsoft Defender Endpoint Protection, and a wide variety of end-user level software, including the Microsoft desktop operating systems, Office 365 Suite, and Azure Product Suites.

Benefits

Job stability and pinnacle experience (we are a Constitutional Office)
Work-life balance
Ability to make your mark through public service
Predictable hours and hybrid teleworking schedules
Paid holidays 12-13 per year
Generous paid leave package (annual, sick, personal and compensatory leave)
State Pension ("defined benefit" plan)
Tax-deferred supplemental retirement savings plans (401(k) and 457) with $600 State match per fiscal year!
Free parking
Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
Flexible Spending Account plans for Health Care and Daycare
State Employees Credit Union
Direct Deposit