IT Systems Support Specialist

PROGRESSIONS INC•Malvern, PA

3d•Hybrid

About The Position

Malvern Treatment Centers is currently seeking a Full Time Information Technology Systems Support Specialist to work out of our site located in Malvern, PA. The IT Systems Support Specialist, will be responsible for providing front line support for Malvern Health's desktop, telecommunications and systems infrastructure. Responsibilities include resolving technical support issues while documenting problems accurately and troubleshooting issues that may arise; create tickets for support desk requests via phone, email, or in person, troubleshooting questions within scope of the position when possible; coordinate new set-ups; monitor the status of support desk tickets ensuring they are completed in a timely manner. This position is a full-time benefit eligible position offering a competitive salary as well as a comprehensive benefits package. Although this position will be based out of our Malvern site, it will require occasional (25%) travel to other Malvern locations.

Requirements

High school diploma required.
Excellent customer service skills.
IT troubleshooting skills.
Knowledge working with MS Word, Excel and Outlook required.
Strong time management, organizational and technical skills.
Strong ability to work independently but within a team environment.

Nice To Haves

Associates degree from an accredited college or university in computer science, MIS or related field preferred.
Equivalent work experience in a similar position may be substituted for educational requirements.
Networking experience a plus.
Previous help desk experience a plus.

Responsibilities

Manage resolution of inbound technical support needs at Malvern locations, email, and web-based support requests quickly, professionally and efficiently.
Handle multiple IT requests each day and communicate within the department on daily task list
Troubleshoot desktop, phone and location application issues
Setup new PCs including systems configuration and application installs
Provide backup and support for department leads
Represents organization and fosters a positive atmosphere for employees.
Other duties as assigned.