IT Systems Support Specialist

EEO:- Mindlance•Rancho Cordova, CA

3d•Onsite

About The Position

Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support. Current projects include assisting with imaging, set up, and deployment for PC/Laptop, training customers on telework procedures and deploying VPN solutions, and assisting with new building setup and staff moves.

Requirements

Ability to pay attention to detail and work with rapidly changing priorities
Ability to lift equipment that weighs up to 50 pounds
Have a valid California Driver's License, Class C
Knowledge of Windows 11 and Microsoft 365 application support
Knowledge of Active Directory or other identity management system
Knowledge of Imaging software and automated imaging processes using MECM/SCCM
Knowledge of PC/Laptop deployments
Knowledge of Teleworking and VPN solutions
Knowledge of Principles and practices of customer service
Knowledge of Principles and practices of troubleshooting computer system hardware and software problem
Familiarity with WAN architecture and concepts of enterprise level applications at a high level

Responsibilities

Operate, maintain, and perform repairs on information technology equipment and software.
Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests
Operate, maintain, and perform repairs personal computers, laptops and peripherals
Assist with imaging, set up, and deployment of PC/Laptops and support hardware moves
Provide 2nd level help desk support

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