IT Systems Support Specialist or Senior Specialist (Contract to Hire)
Kashiv BioSciences, LLC•Piscataway, NJ
•$25 - $45•Onsite
About The Position
This IT Systems Support position is a Temporary/Non-Exempt role with the possibility of becoming a permanent position after 6 months. The role is based in Piscataway, NJ, with potential travel to Chicago, IL (up to 20%). The specialist will be responsible for supporting computers, servers, and networks, including installations, upgrades, and monitoring network performance. A key aspect of this role is supporting the Pharma/BioSciences GxP environment and LAB/LAB Equipment related projects from an IT perspective. Applicants must be authorized to work in the U.S. without sponsorship.
Requirements
- Requires a bachelor’s degree or equivalent experience.
- Minimum 1-3 Years of experience in the IT industry is preferred OR equivalent experience.
- Must be able to understand, read, write, and speak English fluently.
- Applicants must be authorized to work in the U.S. without sponsorship now or in the future.
Nice To Haves
- Focus on configuring, deploying, and maintaining workstations, software packages, and security updates.
- Monitor and support local and cloud-based network systems (LAN/WAN, VPN, Wi-Fi, and related apps).
- Manage and troubleshoot Office 365 applications (Outlook, Teams, SharePoint, OneDrive).
- Problem Solving, Strategic Planning, Multi-tasking, Quality Focus, Coordination, Technical Understanding, Quick Study, knowledge of analytical lab pharma manufacturing equipment, Quality Systems.
- Expect to be up to date and current with the company-mandated GxP training via MasterControl.
Responsibilities
- Provide Tier 1 technical support for desktops, laptops, mobile devices, printers, and peripherals.
- Troubleshoot and resolve hardware/software issues.
- Perform routine system administration tasks, including user account management via Active Directory and Azure AD.
- Configure, deploy, and maintain workstations, software packages, and security updates.
- Monitor and support local and cloud-based network systems (LAN/WAN, VPN, Wi-Fi).
- Manage and troubleshoot Office 365 applications (Outlook, Teams, SharePoint, OneDrive).
- Use ticketing systems (e.g., Zendesk) to track, prioritize, and document support requests.
- Conduct basic network diagnostics using tools like ping, traceroute, or ipconfig.
- Assist with asset tracking, license management, and hardware inventory control.
- Provide technical support for remote users, including remote desktop tools (e.g., TeamViewer, AnyDesk, RDP).
- Follow standard operating procedures for incident response, escalation, and documentation.
- Assist in implementation and maintenance of endpoint security solutions (antivirus, disk encryption, MFA).
- Provide IT support for validated systems and applications used in GMP environments, ensuring adherence to data integrity and compliance requirements.
- Assist in the deployment, configuration, and maintenance of GMP-compliant IT infrastructure, including system validation and documentation.
- Support audit readiness by maintaining proper documentation of changes, incidents, and system configurations as per GMP guidelines.
- Management may require involvement in other critical business-impacting projects that may be outside of regular job duties defined herein.
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What This Job Offers
Career Level
Entry Level
