IT Systems Support Specialist B

NeighborImpact • Bend, OR

1d • Onsite

About The Position

NeighborImpact is seeking an IT Systems Support Specialist B to provide help desk support to agency staff across Central Oregon. This on-site role involves assisting with technology and devices, setting up new equipment, supporting A/V needs for meetings and events, and managing IT assets. The position offers an opportunity to build IT experience under the guidance of a Lead IT Systems Support Specialist A.

Requirements

• High school diploma/GED required.
• One or more years of demonstrated experience in an IT support or related role required; entry-level candidates with relevant certifications or coursework will be considered.
• This position requires regular travel throughout Central Oregon.
• Employees must have access to reliable personal transportation capable of transporting equipment as needed (mileage reimbursement for qualifying work travel available).
• Valid driver’s license required prior to date of hire and throughout employment.
• Proof of current auto insurance required prior to date of hire and throughout employment.
• Access to reliable transportation required prior to date of hire and throughout employment.
• Enrollment in the Central Background Registry (CBR) required prior to date of hire and throughout employment.
• Satisfactory criminal background check required prior to date of hire and throughout employment.
• Satisfactory motor vehicle records check required prior to date of hire and throughout employment.
• Above certifications and enrollments must be kept current to remain employed.

Nice To Haves

• Associate’s degree in information systems or related field preferred.

Responsibilities

• Serve as the first point of contact for help desk support.
• Assist agency staff with technology and devices including desktops, laptops, tablets, mobile devices, and peripherals.
• Set up new equipment for staff and prepare devices for departing staff.
• Support meetings, trainings, and special events with on-site A/V setup.
• Track IT assets and manage inventory.
• Perform other administrative tasks as needed.

Benefits

• 100% premium paid Medical, Dental, Vision and Life Insurance
• Agency paid Retirement plan (up to 6%)
• Almost 2 weeks of vacation time accrued in your first year
• 14 paid Holidays annually
• Separate sick leave accrual
• Mileage reimbursement for qualifying work travel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED