IT Systems Support Specialist B

NeighborImpact•Bend, OR

5d•Onsite

About The Position

NeighborImpact is seeking an IT Systems Support Specialist B to provide help desk support to agency staff in Central Oregon. This on-site role involves assisting with technology and devices such as desktops, laptops, tablets, mobile devices, and peripherals. Responsibilities include setting up new equipment, preparing devices for departing staff, providing A/V support for meetings and events, and tracking IT assets and inventory. This position requires regular travel throughout Central Oregon and working under the direction of the Lead IT Systems Support Specialist A.

Requirements

High school diploma/GED required.
One or more years of demonstrated experience in an IT support or related role required; entry-level candidates with relevant certifications or coursework will be considered.
Must have access to reliable personal transportation capable of transporting equipment as needed.
Valid driver’s license.
Proof of current auto insurance.
Access to reliable transportation.
Enrollment in the Central Background Registry (CBR) prior to date of hire and throughout employment.
Satisfactory criminal background check prior to date of hire and throughout employment.
Satisfactory motor vehicle records check prior to date of hire and throughout employment.
Must keep required certifications and enrollments current to remain employed.

Nice To Haves

Associate’s degree in information systems or related field preferred.

Responsibilities

Serve as the first point of contact for help desk support.
Assist agency staff with technology and devices including desktops, laptops, tablets, mobile devices, and peripherals.
Set up new equipment for staff and prepare devices for departing staff.
Support meetings, trainings, and special events with on-site A/V setup.
Track IT assets and manage inventory.
Perform other administrative tasks as needed.
Travel regularly throughout Central Oregon to various sites.