IT Support Specialist

AgCarolina Farm Credit•Greenville, NC

13h•Hybrid

About The Position

As an IT Systems Specialist at AgCarolina Farm Credit, you will provide technical support and programming services across all levels of the organization. This role serves as a liaison between AgCarolina and AgFirst in support of technology systems while ensuring the effective management of desktop support, business applications, hardware, software, and audiovisual equipment. You’ll work as part of a team that values teamwork, flexibility, attention to detail, and service to agriculture and rural communities.

Requirements

Education and/or experience equivalent to a Bachelor’s degree in Computer Technology, Information Systems, Information Technology, or a related field, or equivalent combination of education and experience
Minimum of 3 years of experience providing technical support or working in a related information technology role
Strong knowledge of Microsoft operating systems and Microsoft Office applications
Knowledge of IT hardware, software, and business technology systems
Strong analytical, problem-solving, communication, and customer service skills.
Ability to work both independently with general supervision and collaboratively while demonstrating initiative and self-direction
Ability to remain professional and effective in high-pressure situations
Strong time-management skills with the ability to prioritize and meet deadlines
Valid Driver’s License with the ability to travel throughout the Association’s territory
Ability to lift and relocate IT equipment as needed

Nice To Haves

Advanced degree in business, technology, or a related discipline, preferred
Industry recognized technology certifications, preferred

Responsibilities

Provide responsive technical support to employees across the Association – all while delivering exceptional service to internal and external partners.
Troubleshoot hardware, software, and system-related issues
Deliver technology training and user assistance to maximize employee efficiency and productivity
Identify training opportunities and make recommendations to improve technology adoption and utilization
Configure, deploy, maintain, and support IT hardware and software
Assist with system setup, upgrades, maintenance, and troubleshooting
Support and maintain audiovisual equipment for meetings and events
Help ensure systems are operating securely and effectively
Stay informed of emerging technology trends and best practices
Participate in training and development opportunities to enhance technical knowledge and skills
Support continuous improvement initiatives within the Information Technology function

Benefits

Competitive base pay, and eligibility for incentive pay based on personal and Association performance
Comprehensive benefits (medical, dental, life, LTD, and others) effective the first day of the month following your date of hire
Maternity, Paternity, and Caregiving Leave
A market-leading 401(k) plan (with a dollar-for-dollar match on the first 6% you defer, plus an AgCarolina discretionary contribution)
Paid Time Off, plus 13 paid holidays annually and a Wellness Day
Training and professional development opportunities, and defined career pathways for many roles
Meaningful work that allows one to make a difference in agricultural and rural communities and to develop professionally
Opportunities for work-life balance that includes employee appreciation and family events
A great work environment with colleagues who have a shared commitment to our core values
Opportunities for everyone to think and act like a leader, regardless of the position you hold
A comprehensive wellness plan that supports our belief that people are our greatest asset