IT Support Specialist

Coca-Cola Bottling Company High Country•Rapid City, SD

12d•$23 - $26•Onsite

About The Position

The IT Support Specialist provides front-line and intermediate technology support for employees, endpoints, accounts, devices, and related company systems. This position is responsible for managing support queue activity and performing routine administration within established standards while escalating higher-risk or complex issues to the IT Manager. This position is on-site at our Rapid City, SD location.

Requirements

Associate's degree in information technology or a related field or an equivalent combination of education and experience.
2 or more years of experience supporting Windows, Microsoft 365, mobile devices, endpoint management, and common business technology.
Basic understanding of networking, identity, cybersecurity, and IT service practices.
Strong communication, organization, problem-solving, and customer-service skills.
Ability to manage competing priorities, maintain accurate documentation, protect confidential information, and follow through on commitments.
Ability to work independently and collaborate with business stakeholders, vendors, and IT team members.
Honesty, Integrity, Trust & Respect – Must be seen as truthful and credible and exhibit respectful behavior in all actions representing the Company.

Responsibilities

Own assigned support requests through resolution, documentation, communication, or escalation.
Support computers, mobile devices, printers, phones, software, connectivity, accounts, and company technology by telephone, email, remote support, and in person.
Participate in on-call support rotations and provide after-hours support as assigned.
Deploy, configure, maintain, patch, and troubleshoot computers, mobile devices, software, and peripherals.
Perform Intune enrollment, compliance, application deployment, inventory, lifecycle management, reassignment, loaner device management, and secure disposal activities.
Complete onboarding, transfer, and offboarding tasks involving accounts, access, licensing, equipment, and security changes.
Perform routine Microsoft 365, Entra ID, group, password, permissions, licensing, and collaboration-platform administration within approved procedures.
Support endpoint security, vulnerability remediation, backup verification, documentation, and assigned infrastructure tasks.
Maintain accurate tickets, asset records, procedures, and knowledge articles and participate in cross-training and projects.
Provide backup coverage for IT team functions and participate in approved technology deployments, upgrades, and projects.
Support assigned server, virtualization, and infrastructure platforms including monitoring, maintenance, patching, and troubleshooting activities.
Support assigned networking platforms including switches, wireless access points, firewalls, VPN, VLANs, connectivity, monitoring, maintenance, patching, and troubleshooting activities.
Assist with the development, maintenance, and continuous improvement of IT policies, standards, procedures, and security controls.