Remote IT Systems Specialist – South Africa

My IT Crew

3d • Remote

About The Position

My IT Crew is redefining IT services with a focus on empowering people, solving complex problems, and creating a thriving culture for clients and team members. They are seeking an IT Systems Specialist who is obsessed with problem-solving and delivering an exceptional client experience to make a real impact. This role involves being on the front lines, ensuring clients' technology runs flawlessly and acting as a trusted partner rather than just a ticket closer.

Requirements

• Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.
• Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
• Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi.
• A passion for excellent customer service and a proven ability to build trust and defuse tough situations.
• A track record of creating heavy internal documentation that helps teammates grow and learn.
• Experience with Remote Access Solutions like Remote Desktop and RemoteApps.
• An eagerness to learn and a collaborative spirit.

Responsibilities

• Become the go-to expert for clients, troubleshooting Windows devices, Microsoft 365, network infrastructure, and VoIP systems.
• Own client communication, building rapport, managing expectations, and ensuring positive outcomes.
• Manage ticket queue with precision, prioritizing effectively and handling escalations calmly.
• Contribute to a knowledge base by creating and refining documentation.
• Act as a liaison between clients and vendors for incident resolution.
• Collaborate in weekly meetings and team-led trainings.
• Lead by example, upholding accountability, proactive service, and stellar customer support.

Benefits

• Access to world-class tools and documentation
• Real opportunities for growth through team-led training and exposure to cutting-edge technology
• A company that rewards initiative, values growth, and supports your professional journey
• A team that listens, learns, and collaborates to win together

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed