IT Systems Specialist I

Werfen•Bedford, MA

About The Position

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. They are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through their Original Equipment Manufacturing (OEM) business line, they research, develop, and manufacture customized assays and biomaterials. They operate directly in 30 countries, and in more than 100 territories through distributors. Their Headquarters and Technology Centers are located in the US and Europe, and their workforce is more than 7,000 strong. Their success comes from a specific focus in these rapidly evolving diagnostic areas, their commitment to customers, and their dedication to innovation and quality. They are passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care. The IT Systems Specialist I is responsible for technical user support and security in the company’s local area networks. This role maintains hardware and software on the company’s network servers and user workstations, and monitors and controls data communications equipment and software.

Requirements

Ability to troubleshoot hardware/software malfunctions and perform repairs is required.
A Bachelor’s Degree in a related technical subject, or two years of experience in a similar position are required.
Working knowledge of computer hardware and operating systems, servers, computer networks, and peripheral equipment.
Fluency in English required.

Responsibilities

Controls security in the local area network including creation of passwords and allocation of access rights for users to data files and applications.
Controls access rights to the company’s electronic mail system.
Installs, configures and monitors file and application servers on the local area network. Performs hardware and software installation and maintenance.
Installs and tests hardware and software for workstations, printers, and other peripheral devices in employee work areas. Diagnoses causes of failures and performs corrective or preventive maintenance. When necessary coordinates service calls to outside vendors, reporting problems and assisting with the repairs.
Operates and monitors data communications hardware and software, including routers, modems, and communications servers.
Assists employees in operation of personal computers, printers and other peripheral equipment.
Keeps an up to date hardware and software inventory, and performs other administrative tasks required by IT standard procedures.
Ensure compliance with the security policies established for the acquisition, design, development, operation, administration and maintenance of production systems, operating systems, control of networks and communication systems, databases and related technological resources of Werfen