IT Systems Technician I

Rawlings Sporting Goods Company Inc•Maryland Heights, MO

11h

About The Position

The IT Support Specialist plays a critical role in delivering reliable, high-quality technical support across the organization. This position is responsible for supporting and maintaining end-user systems, including desktops, laptops, and servers, ensuring optimal performance, security, and uptime. Serving as a key point of contact for both internal and external users, this role troubleshoots technical issues, manages hardware and software deployments, and collaborates with cross-functional teams to resolve system challenges efficiently. The ideal candidate is a proactive problem-solver with strong customer service skills who thrives in a fast-paced environment and is committed to delivering seamless IT support experiences.

Requirements

1-3 years of experience in a help desk environment
Experience with Windows 10, 11, and Office 365
Intermediate Computer Networking/Troubleshooting
Intermediate Hardware Troubleshooting
General Printer/Copier Troubleshooting
Strong organizational skills
Good verbal and written communications skills
Ability to work in a demanding, dynamic environment

Nice To Haves

Experience with Retail Point-Of-Sale Systems Preferred
A+/Network+ Certifications preferred

Responsibilities

Provides daily computer support for both internal and external users in different locations, including “help desk” assistance, training and troubleshooting. Field requests and incidents via phone and email.
Determines and solves a variety of computer or network related problems and collaborate with peers to implement solutions.
Sets up and properly installs computers, printers, and associated peripherals and software.
Provides hardware maintenance and coordination of repairs as needed.
Coordinates vendor service calls, e.g., Dell, HP, Canon, etc.
Dispose of obsolete assets (dead monitors, computers, printers, etc.)
Supports all current Windows applications.
Follows procedures for server and user administration and management.
Maintains clear communications with corporate IT department and company employees.
Ensure that all problems are resolved according to the departmental prioritization guidelines.
Maintains professional skills and keeps current in technical abilities using available resources and training.
Manage and deploy client computers and patch installed applications using client management application suite.