IT Specialist I

Meriton•Irving, TX

About The Position

The IT Specialist I ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists customers by taking service desk calls on a shift basis and provides support, training, and access management as needed. They are also responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.

Requirements

Minimum 2 years of experience in an IT services support role.
Knowledge of TCP/IP - LAN, WAN, wLAN and vLAN technologies.
Familiarity with IP Telephony and cell phone technology.
Excellent analytic and problem-solving skills.
Capable of working independently with minimal supervision.
Read and comprehend simple instructions, short correspondence, and memos. Write correspondence. Present information effectively in one-on-one and small group situations to customers, clients, and other organization employees.
Discern between and prioritize tasks to determine the best way to accomplish goals. Organize tasks to get results in a timely manner and often against strict deadlines. Sort out processes and simplify them to maximize workflow.
Manage people and situations when conflicts arise. Seize opportunities with the drive to complete goals.
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Handle problems involving several concrete variables in standardized situations. Possess the mental stamina for problem solving and prioritizing multiple tasks.
Establish and grow relationships with customers through effective verbal and written communication. Have a strong dedication to the needs of the customers, manufacturers, and peers. Have patience and listen actively to all business partners. Solve problems and skillfully negotiates with a minimum of noise, while managing stress. Demonstrate integrity and trust through appropriate directness and truthfulness. Understand personal strengths and weaknesses, seeks feedback, and improves upon shortcomings.
While performing the duties of this job, hands are regularly needed to operate computer keyboard, telephone, and other general equipment. Frequent standing, walking, and sitting is necessary. Occasional climbing, balancing, stooping, kneeling, crouching, or crawling is also necessary. Must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Microsoft (MCP) Certification and/or ITIL (fundamentals level) preferred.
Office 365 administration preferred.
MacOS/iOS experience preferred.

Responsibilities

New user equipment and account setup, including deployment and license management.
Train end users in the use of equipment and software.
Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.
Provide both in-person support and support for remote workers.
Support Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as needed.
Configure and support iPhone and iPad devices.
Assist staff by providing audio/video conference support for presentations and meetings.
Manage inventory of hardware and software assets.
Perform hardware and software system configuration, maintenance, and upgrades.
Evaluate products and IT processes and then recommend changes.
Occasional travel to branch office locations may be required.