IT Systems & Security Operations Specialist

CertifyOS

10d

About The Position

CertifyOS is seeking a versatile IT Systems & Security Operations Specialist to join their global infrastructure team. This mid-senior role focuses on bridging technical infrastructure management and security compliance. The specialist will handle L1 helpdesk escalations, lead complex system configurations, and ensure the organization is audit-ready. The role involves moving beyond standard ticket resolution to focus on system improvement, automation, and advanced security governance.

Requirements

5–8 years of progressive experience in IT Operations and Security.
Advanced knowledge of Google Workspace administration, JumpCloud (or similar IDP/MDM), and GCP IAM.
Deep experience in security frameworks (HIPAA/HITRUST/SOC 2), including hands-on experience supporting and maintaining SOC 2 audits.
Deep hands-on experience supporting and maintaining SOC 2 compliance/audit readiness.
Practical experience with scripting languages (Python) or automation tools to drive operational efficiency.
Must be comfortable working in a rotational shift environment, including night shifts, to support our global 24/7 operations.

Nice To Haves

Relevant certifications (e.g., CompTIA Security+, Google Professional Workspace Administrator).
Previous experience in a high-growth startup or the healthcare technology industry.
Strong communication skills with the ability to report technical progress directly to executive leadership.

Responsibilities

Lead senior-level configuration and optimization of core SaaS platforms, including Google Workspace, JumpCloud (Identity Management), and Slack.
Architect and maintain Single Sign-On (SSO) integrations and Identity and Access Management (IAM) policies across all enterprise tooling.
Proactively identify bottlenecks in our current IT stack and implement technical solutions to enhance performance and user experience.
Proactively improving IT, Cloud, and Data security frameworks to mitigate risks.
Conduct regular, comprehensive audits of user permissions and system logs to ensure compliance with the principle of least privilege.
Proactively enhance IT, Cloud, and Data security frameworks to mitigate risks.
Conducting regular user access audits and monitoring security dashboards to lead technical vulnerability remediation.
Monitor security dashboards (EDR/MDM) and lead the technical remediation of identified vulnerabilities across the endpoint fleet.
Serve as the primary senior technical resource for L1 Helpdesk analysts, resolving complex escalations that require deeper system access.
Manage the full employee lifecycle, including ownership of end-to-end onboarding, offboarding, and asset retrieval processes, coordinating seamlessly with stakeholders.
Lead responses to customer security questionnaires, RFPs, and TPRA/vendor security reviews, ensuring consistency and accuracy.
Serve as a key point of contact for client-facing security and compliance inquiries during due diligence processes.
Support the Security team in collecting and organizing evidence for SOC 2, HIPAA, and HITRUST audit readiness.
Design and implement automation scripts (Python/Bash) or low-code workflows to streamline repetitive IT tasks.
Continuously improve the automated provisioning process to ensure new hires are fully productive within their first 24 hours.
Own and maintain weekly and monthly IT/Security OKRs, including tracking progress, reporting metrics, and taking full initiative ownership.

Benefits

100% coverage of health, dental, and vision insurance premiums for employees (US-based team).
Unlimited PTO, with at least two weeks off each year to recharge (US-based team).
Health insurance, statutory leave benefits, and additional wellness (menstrual) leave for women (India-based team).
Commitment to pay transparency and fostering an open culture where compensation conversations are encouraged and respected.

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