IT Systems Process Manager (SPM) Analyst

Ford Motor Company • Livonia, MI

9d • Hybrid

About The Position

The Americas Site Process Management (SPM) Analyst is part of a central IT team that helps the North and South American manufacturing sites coordinate and standardize “Run and Protect” IT services at the site, including networks, servers, PCs, and applications. The role includes an on-call rotation providing 24x7 operational support for Critical and High incidents across all NA and SA manufacturing plants. This role also requires on-site plant visits to Southeast Michigan plants multiple times per month.

Requirements

• Experience in IT services, including networks, servers, PCs, and applications.
• Ability to provide 24x7 operational support.
• Willingness to conduct on-site plant visits multiple times per month.

Responsibilities

• Coordinate and standardize "Run and Protect" IT services at manufacturing sites.
• Provide 24x7 operational support for Critical and High incidents across all NA and SA manufacturing plants (on-call rotation).
• Conduct on-site plant visits to Southeast Michigan plants multiple times per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed