IT Systems Lead

Pilot.com•San Francisco, CA

7d•Onsite

About The Position

The IT Operations team at Pilot is a small team that supports employees across our San Francisco and Nashville offices and a hybrid workforce. The IT team owns the systems that keep the company running and secure: identity, devices, email, conference rooms, and the SaaS stack. This is an individual contributor role reporting into the Director of Security & IT Operations, working closely with Security, Legal, People, and executive teams. This role is the day-to-day owner of IT for the SF office and the primary point of contact for employees who need help. That includes our IT ticket queue and also running the systems behind them: Okta, our MDM (Kandji/Iru), Google Workspace, and the automations that provision and deprovision access. Pilot is moving quickly toward AI-assisted operations, and a growing part of this job is administering those tools and fostering an AI forward culture. The role requires hands-on experience with our tech stack, real comfort with AV and networking, familiarity with SOC 2 controls and evidence, and the aptitude to grow. It also requires someone who works well with people. This person is on the front lines every day, sitting alongside coworkers to solve problems and provide the support and tools to allow everyone to perform their best. This is a full-time in-office role based in our San Francisco office.

Requirements

5+ years in IT, with at least 2 as a lead or sole admin at a SaaS or similar technology company with a hybrid workforce
Deep hands-on Okta experience, including Workflows, complex Authentication flows, and other automations
AI enabled and agile, utilizing the frontier AI tools to increase efficiency for the team and company
Experience managing Macs with an MDM; working knowledge of Windows
Comfortable owning AV, conference rooms, and events end to end
Familiar with SOC 2 and ISO27001 controls and a compliance platform like Drata, Vanta
Personable, patient, and methodical; people like asking you for help [SF Office requirement]

Nice To Haves

Direct experience with InfoSec related initiatives such as SOC2, ISO27001, NIST, FedRAMP
Hands-on experience deploying AI agents for IT or Operational workflows, familiarity with MCP connectors and permissions, agent identity management and governance
GitHub Enterprise, developer tooling administration, Cloud IAM experience, or similar developer support experience
Prior fintech or regulated-industry experience
Relevant certs (Okta, Jamf/Kandji, Network+/Security+)

Responsibilities

Run day-to-day IT for the SF office and provide remote support for the team: onboarding/offboarding, hardware, access requests, and helpdesk tickets
Administer Okta: app integrations, sign-on/MFA policies, and lifecycle automation
Manage Mac and Windows fleets through MDM (Kandji/Iru and Intune), including zero-touch deployment and compliance, and asset lifecycle
Administer Google Workspace and a wide range of SaaS tools (Slack, Zoom, GitHub, Dropbox, etc.)
Own conference room and AV support: Zoom Rooms, scheduling displays, and some event setup
Support the development of the InfoSec program, including SOC2 and similar certifications: evidence gathering, IT related remediation, and internal audits
Administer and support an enterprise AI stack: Manage permissions, connectors, and capabilities for tools like ChatGPT or Claude for Enterprise
Support office networking: Wi-Fi, firewall/VPN, some DNS and troubleshooting
Maintain documentation, runbooks, and asset inventory