IT Systems Integration Analyst Senior

SAIC • Arlington, VA

1d • Onsite

About The Position

We are currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer in support of 24/7/365 operations. This role provides active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to a worldwide customer base. Through the use of various IT tools, members are expected to identify performance issues, isolate faults, correct faults, and escalate when necessary within Service Level Agreements. The position requires meticulous documentation of all work performed via appropriate ticketing/tracking systems and close collaboration with customers, other teams, and management to resolve incidents via verbal and written communications, providing regular updates until incidents are resolved. The role also involves providing summary reports to both technical and non-technical individuals detailing incident identification, resolution steps, and root cause. Proficiency with Microsoft Office Suite is required. Administrator functions, including account creation, modification, and deletion across various systems, as well as workstation and server patching and other duties supporting Tier III initiatives, are also part of the responsibilities.

Requirements

• U.S. Citizenship
• Active TS clearance, with the ability to obtain a TS/SCI
• Active DoD 8140 IAT Level II cyber certification or better
• Minimum 3 Years’ experience in Tier III Support operations
• Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools
• Hands-on experience with Server Administrations including virtualization
• Commitment to adapting and adhering to best practices
• Attention to detail and professionalism
• Proficient with Microsoft Office Suite

Nice To Haves

• Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS, ECGS, ITS, and MCS
• Hands-on experience with VMWare, SCOM, Aternity, Remedy, Prism and Splunk
• Active DoD 8140 IAT Level III certification
• Bachelor’s degree in Computer Science or related IT or technical field

Responsibilities

• Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools.
• Identify performance issues, isolate faults, correct faults, and escalate when necessary within Service Level Agreements.
• Document all work performed via appropriate ticketing/tracking systems.
• Collaborate closely with customers, other teams, and management to resolve incidents via verbal and written communications.
• Provide regular updates on incident resolution status.
• Provide summary reports to technical and non-technical individuals.
• Perform Administrator functions, including account creation, modification, and deletion across various systems.
• Perform workstation and server patching.
• Support Tier III initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior