IT Systems Engineer

IntercomSan Francisco, CA
Hybrid

About The Position

At Fin, you will be a Systems Engineer in IT, working on evolving our IT infrastructure with a focus on deliverability, identity & access management, and compliance. This is a great opportunity to join an ambitious IT team that leverages SaaS-based solutions to be at the forefront in the business processes and employee lifecycle automation space. If you are coming from a traditional systems engineering or dev ops background, this role will expand the scope of your experience to truly agile, cutting edge, cloud environments. If you are already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organization that is scaling at incredible speed.

Requirements

  • You have 3 to 5 years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.
  • You have good knowledge of a high-level programming language, e.g. Ruby, Python, Perl etc… Note that the language doesn’t have to be one that we use here!
  • You have experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines and Workato.

Nice To Haves

  • First and foremost, you must have a passion for systems and automation and the desire to develop your skills in a fast-moving company!
  • Having experience with iPaaS platforms and enterprise email deliverability are a plus.

Responsibilities

  • Identify and solve team, organizational, and business automation and integration problems.
  • Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity & access management, endpoint management, security, compliance and enterprise email deliverability.
  • Take part in high-impact cross-organizational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code.
  • Govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.
  • Take part and drive bleeding edge AI tools - we don’t shy away from being beta testers for new features/products to optimize our organization.
  • Drive IT incident response in concert with other InfoSec and engineering teams.
  • Look to drive and lead impact across the organization to adhere to our values and consistently raise the bar.
  • Integrate and utilize AI tooling and continuously drive our automated no code infrastructure via tools such as Tines and Workato.

Benefits

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for employees, friends, and family
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done.
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