IT Systems Engineer

Icarus•El Segundo, CA

1d•Onsite

About The Position

Icarus is hiring an IT Systems Engineer to build and operate the internal IT systems supporting its engineers, technicians, and operators. The role has end-to-end responsibility for internal IT, from employee devices to factory connectivity, and is a hands-on individual-contributor position. The engineer will work on-site with engineering, manufacturing, operations, and leadership, executing independently across support, systems administration, troubleshooting, automation, security, recovery, and projects. The role covers day-to-day IT support; purchasing, provisioning, configuring, and maintaining devices and equipment; administering Microsoft 365, accounts, access, and collaboration tools; and deploying and troubleshooting office and factory connectivity. It also includes practical security controls, automation of recurring administration, backup and recovery readiness, project and vendor coordination, and keeping useful operational documentation current. Success means new hires have equipment and access on their first day, issues are resolved with clear communication and lasting fixes, devices and critical systems are accurately recorded and securely configured, recovery procedures are tested, and routine work is made simpler through maintainable automation.

Requirements

At least 3 years of hands-on IT, systems administration, or infrastructure experience, or equivalent demonstrated experience delivering and operating these systems.
A record of personally delivering improvements and resolving difficult problems, with the ability to explain the work, testing, and results.
Strong Windows and Microsoft 365 administration skills, including identity, permissions, endpoint management, and practical security controls.
Networking fundamentals and the ability to troubleshoot methodically across devices, services, and connectivity.
Comfort writing and maintaining scripts or small integrations to eliminate repetitive work.
Good judgment when handling sensitive information, privileged access, incidents, and production changes; ability to know when to act or escalate and leave a clear record.
Clear communication and responsive support skills, with the ability to prioritize urgent issues while completing longer-term projects.
Ability to work at the El Segundo factory five days a week.

Nice To Haves

Experience building or scaling IT at a startup, hardware company, factory, or other fast-moving environment.
Experience with Microsoft Entra ID, Intune, macOS or Linux administration, virtualization, cloud infrastructure, or engineering software environments.
Experience implementing technical controls and gathering evidence for NIST 800-171, CMMC, or similar security programs.
Experience supporting site moves, factory expansion, or recovery from a significant outage.

Responsibilities

Serve as the first point of contact for internal IT issues; diagnose problems, communicate clearly, restore service, and follow up with affected people.
Purchase, provision, configure, maintain, and troubleshoot laptops, engineering workstations, peripherals, printers, and meeting-room equipment.
Maintain organized asset records, spare equipment, and software license records.
Administer Microsoft 365, accounts, groups, email, collaboration tools, and application access.
Make onboarding efficient and offboarding complete, with access approved and documented.
Deploy and troubleshoot office and factory Wi-Fi, switches, firewalls, VPNs, cabling, DNS, and DHCP.
Coordinate with engineering to establish clear boundaries between corporate IT and product or test systems.
Implement and maintain MFA, least-privilege access, device management, encryption, patching, endpoint protection, and appropriate logging.
Partner with compliance owners on required controls and evidence.
Automate device setup, account lifecycle tasks, inventory, and recurring administration using scripts or APIs; test changes and document how they work.
Maintain backups, test restores, monitor critical services, and document recovery steps.
Handle incidents with clear priorities, safe changes, and verified fixes.
Own migrations, new tools, vendor coordination, and factory IT improvements from planning through verification with users.
Keep systems, ownership, access procedures, and troubleshooting guides current.
Prioritize urgent issues while completing longer-term projects and communicate support progress clearly.