IT Systems Engineer

Felix • Toronto, ON

2d • CA$85,000 - CA$105,000 • Hybrid

About The Position

Felix is a digital healthcare company founded in 2019, aiming to make healthcare more accessible and enjoyable for Canadians through technology and excellent customer experiences. They offer online treatment, prescription delivery, and ongoing care for various health categories. The company is seeking an IT Systems Engineer based in the Greater Toronto Area to support its growing technology environment. This role is primarily remote, with 1-2 required on-site visits per month for troubleshooting or hardware tasks. The engineer will manage daily IT support, SaaS administration, hardware troubleshooting, and general IT operations, collaborating with IT leadership. The ideal candidate is comfortable working independently and as part of a remote team.

Requirements

• Comfortable working in a fast-paced environment.
• 1–3 years of professional IT support or junior IT engineering experience.
• Exposure or hands-on experience as an admin in multiple SaaS platforms (Google Admin, Kandji, Meraki, Slack Admin, etc.).
• Strong troubleshooting ability across both software and hardware.
• Solid understanding of macOS and Windows environments.
• Solid understanding of basic networking and configuration.
• Solid understanding of identity/access management concepts.
• Strong customer service mindset with clear communication skills.
• Ability to work independently in a remote-first environment.
• Valid driver's license and ability to travel locally within the GTA (Mississauga & Downtown Toronto).
• Ability to lift up to 40 lbs.
• Experience or exposure with administering several of the following platforms is required: Google Admin / Google Workspace, Kandji, Cisco Meraki, Slack Admin, Atlassian (Jira/Confluence), Datadog or similar monitoring tools, Tailscale, ESET, CrowdStrike, or similar security/EDR platforms, Additional SaaS tools as needed.

Nice To Haves

• Good understanding of basic networking concepts, including configuration fundamentals, LAN/WAN basics, ports, subnets, and VLAN awareness.

Responsibilities

• Provide L1/L2 support for Felix staff across Mac and Windows environments.
• Independently manage and resolve IT helpdesk tickets in Jira with clear, timely communication.
• Perform onboarding and offboarding activities, including account creation, access provisioning, and removal across multiple SaaS platforms.
• Troubleshoot user issues related to software, access, connectivity, and general IT problems.
• Support endpoint management and compliance using tools like Kandji, ESET, and similar platforms.
• Managing user accounts, configurations, groups, permissions, and access policies across all systems / platforms.
• Assisting with security checks, threat reviews, and maintaining platform hygiene.
• Monitoring alerts, reviewing system health statuses, and escalating issues when required.
• Troubleshoot and replace hardware such as desktops, terminals, monitors, printers, scanners, and label printers.
• Perform light on-site tasks including checking server, terminal, UPS, and network equipment health, swapping or configuring Windows terminals, and verifying network functionality and connectivity.
• SaaS platform audits
• Licensing reviews
• Automations and workflow improvements
• Security or incident-related checks
• General optimization of IT systems and processes
• Maintain accurate IT documentation, runbooks, and process guides.

Benefits

• Full medical, dental and vision benefits
• Maternity/paternity policy
• 4 weeks vacation (3 weeks anytime + 1 week during the holidays)
• Competitive compensation
• Stock option grant
• Remote first, work from anywhere in Canada
• Incredible culture powered by a highly collaborative and high-performing team
• Large impact at an early-stage technology company
• Professional development opportunities, working closely with founders and the senior leadership team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed