IT Systems Engineer

Acrisure•Austin, TX

1d•Onsite

About The Position

The IT Systems Engineer is primarily an IT role on a small, senior team, supporting engineering teams’ access to cloud and SaaS platforms as well as onsite hardware and workplace technology. The central focus is administering accounts, identity, and access: provisioning and deprovisioning users, maintaining group- and role-based permissions, coordinating end-to-end onboarding and offboarding, managing software licenses and vendors, and supporting access audits and reviews. The role also provides hands-on support for workstations, new-hire equipment, conference room A/V, printers, inventory, and company events. There may be opportunities to contribute to Cloud and DevOps work with the Cloud Engineering team, potentially up to 50% of time, depending on project availability; the position is expected to remain primarily IT-focused. The role is onsite in Austin, Texas four days per week.

Requirements

At least 2 years administering SaaS and identity platforms such as Google Workspace, Microsoft Entra ID, Okta, GitHub, or Atlassian; experience must involve administration, not merely use.
Ability to design and work with groups and roles rather than relying on individual access grants, and explain the benefits of that approach.
Experience owning onboarding and offboarding processes.
Hands-on ability to image laptops, set up workstations, and troubleshoot hardware such as docking stations and monitors.
Experience supporting conference room A/V and video conferencing, including remaining composed while supporting a live meeting.
Ability to maintain good records, including inventory, documentation, and clear records of actions and reasoning.
Clear, patient communication with people who are blocked or frustrated.
Ability to clarify vague requests, determine what is needed, and complete work independently.
Comfort with an onsite presence in support of collaboration, team leadership, and cross-functional partnership.

Nice To Haves

Experience with Google Cloud.
AWS or Azure experience, particularly with IAM, directory, and account management.
Willingness to learn scripting; Python is used most by the team, and the company will support learning it.
Exposure to access reviews, user audits, or compliance evidence gathering.
An undergraduate degree in a related field; related experience may be considered instead for a very strong candidate.

Responsibilities

Manage accounts and identity across cloud and SaaS platforms, including tools used by individual teams.
Design and maintain group and role structures to grant access through an explainable, auditable model.
Coordinate end-to-end onboarding, including accounts, licenses, application access, and hardware preparation and testing before a new hire’s start date.
Run offboarding and verify that access is removed across all systems.
Support recurring access audits and reviews by gathering evidence, reconciling accounts against the identity provider, and closing identified gaps.
Manage software licensing and vendor administration, including seats, renewals, and invoices.
Provide first-line hardware support for laptops, monitors, docking stations, keyboards, mice, and other peripherals; resolve issues locally or escalate as needed.
Maintain conference room A/V, video conferencing systems, and room-booking panels.
Provide technical support for town halls, leadership meetings, presentations, and other events.
Troubleshoot printers, including connectivity, drivers and software, toner, and routine maintenance.
Perform preventative maintenance on conference room A/V, printers, and shared technology.
Maintain accurate equipment and supply inventory, monitor stock, and flag items for reorder.
Coordinate with corporate IT and outside vendors to resolve issues that cannot be handled locally.
Document systems and processes, and automate repeatable work.
Potentially contribute to Cloud and DevOps work alongside the Cloud Engineering team, depending on project availability.