IT SYSTEMS ENGINEER

City of Greer•Greer, SC

3d•Onsite

About The Position

The City of Greer is currently accepting applications for an IT Systems Engineer in our IT Department. This role manages computer systems on a day-to-day basis, focusing on security, reliability, backups, file management, system accounting, hardware maintenance, and software maintenance. The engineer will provide both desktop and server support, implement and suggest improvements to network and security protocols, and coordinate the installation of computer hardware and software systems. Responsibilities also include researching and recommending purchases, creating/updating IT system documentation, designing and implementing new projects, supporting mobile telephones, attending technology seminars, reviewing various records and reports, serving as a technical consultant for staff, and performing general administrative/office duties. The position requires professionalism and exceptional customer service.

Requirements

Bachelor’s degree in information technology, Computer Science, Information management, or another related field.
Five (5) years of progressively responsible IT engineering experience, or an equivalent combination of experience and training.
Must possess and maintain a valid state driver’s license with an acceptable driving history.
Good problem solving and decision-making skills.
Ability to understand and analyze complex issues.
Strong networking knowledge with a focus on Cisco products, switch configuration, and maintenance.
Knowledge of Microsoft server, client operating systems, and Active Directory.
Experience with configuration and administration of Microsoft O365 environment.
General understanding of internet protocols including DNS, SMTP, IMAP, and HTTP.
Basic TCP/IP troubleshooting knowledge.
Installation and troubleshooting of desktop client applications.
Ability to use appropriate tools to identify and remove malware, spy-ware and viruses.
Installation, configuration and maintenance of enterprise backup solutions.
Strong understanding of Client/Server hardware configurations including redundancy and RAID architectures.
Knowledge of wireless products.
Knowledge and experience configuring and administering a VMWare environment.

Responsibilities

Manages computer systems on a day-to-day basis as it pertains to security, reliability, backups, file management, system accounting, hardware maintenance, and software maintenance.
Provides both desktop and server support within the city to ensure their proper functioning.
Implements established network and security protocols; suggest changes and improvements to City’s network and security protocols.
Coordinates and installs various types of computer hardware and software systems including evaluation of vendors along with various levels and types of hardware and software available.
Researches and recommends the purchase of software and hardware, licenses, renewals, and updates.
Creates/updates documentation of City IT systems and procedures.
Designs and implements new projects for the city as requested.
Supports mobile telephones.
Attends seminars to stay informed and updated with technology trends.
Receives and/or reviews various records and reports such as billing invoices, Help Desk work orders, e-mail, city budget, expenditure reports, and job logs.
Serves as technical consultant for staff in determining computer-related needs including hardware and software, networking capability, and other special system configurations.
Performs general administrative/office duties as required, including typing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving faxes, answering the telephone, etc.
Ensures professionalism and exceptional customer service during all interactions while performing job representing the City of Greer.
Performs other appropriate duties as assigned.