IT Systems Engineer

Penumbra • Alameda, CA

29d • Onsite

About The Position

The IT Systems Engineer provides services to employees with information technology issues and requests involving end-user system development and delivery. Develops client systems solutions; manages client systems and software life cycles; acts as an escalation point for resolving complex client systems and end user issues; identifies incident and problem trends; develops long-term solutions to recurring problems. Works closely with other IT teams to ensure the highest levels of operational excellence.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field with 10+ years’ experience providing enterprise level end user support, or an equivalent combination of education and experience.
• Experience configuring Active Directory, Group Policy, DNS, DHCP, RDP, Print Management, Microsoft Windows, Mac OS, Office 365, Adobe Creative Cloud, and Anti-virus/anti-malware utilities.
• Strong expertise in MDM tools such as Jamf Pro, Microsoft Intune, jumpcloud, or Kandji, including hands-on experience with zero-touch deployment and compliance monitoring.
• Advanced scripting and automation skills (e.g., PowerShell or Python, for cross-platform tasks).
• Excellent troubleshooting skills, with the ability to diagnose complex issues involving hardware, software, and network connectivity.
• Relevant certification such as Jamf/Intune/EntraID/Azure administrators will be a PLUS.
• Excellent oral, written, and interpersonal communication skills.
• Problem solving skills, resilience, ability to prioritize changing demands.
• High degree of accuracy and attention to detail.
• Proficiency with MS Word, Excel, and PowerPoint.

Nice To Haves

• Medical device, pharmaceutical, biotech, or other regulated industry experience desired.

Responsibilities

• Lead endpoint-related development/implementation activities.
• Create and maintain all aspects of end user systems standardization strategy, including asset life cycles.
• Design, deploy, and manage Apple Mac end-user systems, including hardware provisioning, software installations, and OS configurations (Window’s, macOS, IOS etc.).
• Implement and maintain MDM solutions (e.g., Jamf Pro, Microsoft Intune, or similar) for device enrollment, policy enforcement, application deployment, and remote management of Mac fleets.
• Develop and enforce access policies using Active Directory and Entra ID, including group policies, conditional access, multi-factor authentication (MFA), and role-based access control (RBAC) to ensure compliance with security standards.
• Troubleshoot and resolve end-user issues related to Window’s & Mac hardware, software, networking, and integration with enterprise systems, providing Tier 2/3 support.
• Automate software installation, configuration, and uninstallation activities and procedures.
• Document maintenance and troubleshooting procedures.
• Develop operations procedures and tools to improve operational efficiency and reliability for client systems.
• Integrate operational procedures and automation to improve consistent delivery.
• Automate routine tasks through scripting (e.g., Bash, Python, or AppleScript) and integrate with tools.
• Manage Infrastructure Lab for client systems initiatives, including development and testing.
• Mentor Penumbra’s IT support staff.
• Maintain effective relationships with customers.
• Actively listen to customers’ needs and requests, ensuring they are fully understood with appropriate expectations, effectively set and delivered.
• Assist in refining strategy and overseeing client integration for acquisitions.
• Manage and maintain vendor relationships, vendor contracts, and road maps related to PC’s, Macs, smartphones, tablets, peripherals, printers, software, and cloud services.
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned.

Benefits

• medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior