IT Systems Engineer
Humble Robotics•San Francisco, CA
•Onsite
About The Position
Humble Robotics is hiring its first dedicated IT employee to keep its people, lab, and systems running. The role owns corporate IT end to end, including identity and access, employee devices across macOS, Windows, and Ubuntu, office and lab networks, and the company’s SaaS tools. The work combines hands-on support in the robotics lab with building automation and scalable systems as the company grows. The role is primarily based in Humble Robotics’ San Francisco office five days a week, in a collaborative in-office environment.
Requirements
- At least 4 years of experience in IT support, systems administration, or IT engineering.
- Hands-on troubleshooting experience across Windows, Mac, and Linux-based operating systems.
- Experience administering an identity provider, including SSO, MFA, and user lifecycle automation.
- Experience with at least one MDM or endpoint-management platform, and a point of view on managing Linux fleets.
- Solid networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, switching, Wi-Fi, and VPN; ability to trace a dropped port on a lab floor.
- Scripting ability in Bash and/or Python, and comfort using Ansible or similar configuration tooling.
- Experience running a ticket queue and writing useful documentation.
- Clear written and spoken communication, a customer-service mindset, and ability to prioritize multiple urgent issues.
- Ability to lift up to 50 lb and work in a lab and shop-floor environment.
- Eligibility to work in the United States.
Nice To Haves
- Experience in a hardware, robotics, lab, or manufacturing environment.
- Experience supporting autonomous vehicles, robots, drones, or other embedded Linux devices on a corporate or lab network.
- Cloud fundamentals and infrastructure-as-code experience.
- Experience with lab or data-center infrastructure, including servers, virtualization, and SAN/NAS storage.
- Conference-room AV experience.
Responsibilities
- Manage the employee IT lifecycle, including onboarding and offboarding, account provisioning, device imaging and shipping, access grants and revocations, and license administration.
- Administer identity and access systems, including SSO, MFA, SCIM provisioning, and group-based access for Google Workspace, Slack, GitHub, Jira/Confluence, and engineering systems.
- Respond to office and lab network issues involving switches, VLANs, Wi-Fi, VPN, and isolated test networks used by trucks, sensors, and test rigs.
- Support the robotics lab and shop floor, including engineering workstations, lab servers and NAS, vehicle data-offload pipelines, and test hardware.
- Set up and support conference-room AV and collaboration tools, including Zoom or Google Meet rooms and digital signage.
- Automate repetitive work with Bash or Python, Ansible, and platform APIs; track ticket trends and address root causes.
- Maintain asset inventory and hardware lifecycle; manage IT procurement and vendor relationships; and make spending visible.
- Partner with security and engineering on endpoint security, certificate management, vulnerability remediation, and required controls.
- Participate in a light on-call rotation for after-hours incidents once the team grows.
- Support a collaborative in-office environment in the San Francisco office.
Benefits
- Competitive compensation and equity.
- Medical, dental, and vision coverage for full-time employees.
- Take-what-you-need vacation policy.
- Fully stocked kitchen with drinks and snacks, plus weekly catered meals.
- Collaborative in-office environment in San Francisco.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
