IT Systems Engineer (Networking)

Kodiak•Mountain View, CA

3d•Onsite

About The Position

Kodiak Robotics, Inc. is seeking an IT Systems Engineer to join their growing team in Mountain View, CA. This role serves as the technical escalation point for Global End Users and Executives, requiring strong technical proficiency, executive presence, and social skills. The ideal candidate will be adept at diagnosing and resolving issues across Mac, Linux, and Windows systems, mobile devices, printers, and video conferencing. Kodiak is looking for a customer-focused individual passionate about the end-user experience, continuous improvement, and empowering users with IT knowledge and tools. This position involves a blend of hands-on support and collaboration on infrastructure-as-code projects with the IT infrastructure team, offering numerous learning opportunities and project ownership.

Requirements

Knowledge with automation and orchestration tools related to IT infrastructure.
Know-how collaborating in an infrastructure-as-code work environment.
Experience using Git for collaboration.
Expertise delivering the right services at the right time in a rapidly changing business environment.
A working understanding of SSO concepts including SAML, OIDC and supporting users with MFA, etc.
Excellent project and time management skills, ability to manage expectations in a deadline-driven environment and to balance strategic projects with day-to-day accountabilities.
Strong proficiency in verbal and written communication.
Capable of using network diagnostic tools including Wireshark and NMAP.
Understanding network security (firewalls and IDS) design and implementation.
Practice in LAN/WAN design and pattern to include but limited to All WAN media, Packet shaper, WAN accelerators.

Nice To Haves

Experience with Juniper Networks preferred.
Knowledge with Ansible, Terraform, Grafana or Prometheus.
Experience with Rancher, Kubernetes.
Experience with AWS.
Experience with MinIO.
Experience with Okta.

Responsibilities

Driving improvements by automating IT and infrastructure processes.
Provide onsite and remote guidance for Engineers and staff.
Provide end user guidance to Windows, Mac OS, and Ubuntu Linux platforms when needed.
Coordinate issue resolution with operations and engineering staff, working with domain specialists to resolve issues.
Provide feedback, quality assurance, and user acceptance testing for platforms and services.
Manage own time to fulfill tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by the manager.
Participate in the deployment, support, maintenance and troubleshooting of LAN/WAN, WiFi and Cloud network infrastructure.
Ensure that communications function across the network architecture and that the network’s performance meets company and application requirements.
Test and document network architecture and performance.
Configure effective network policies and procedures and reconfigure policies to ensure the best performance and security.
Install, configure and monitor network infrastructure.

Benefits

Competitive compensation package including equity and annual bonuses
Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Cigna, and MetLife (including a medical plan with infertility benefits)
MetLife Legal Services, Identity & Fraud Protection, Hospital Indemnity Insurance, Accident Insurance, & Critical Illness Insurance
Flexible PTO, 10 paid holidays, and generous parental leave policies
Dog-friendly office
Free catered lunch
Fully stocked kitchen
Free EV charging
Long Term Disability, Short Term Disability, Life Insurance
Wellbeing Benefits - Headspace through Cigna, Calm through Kaiser, One Medical, Gympass, Spring Health through Cigna, Rula (mental health navigation)
Fidelity 401(k)
Commuter, FSA, Dependent Care FSA, HSA
Various incentive programs (referral bonuses, patent bonuses, etc.)