IT Systems Engineer II

Banner Health•Mesa, AZ

2d•Onsite

About The Position

Banner Health's Data Center Operations team is responsible for maintaining the physical infrastructure that supports the organization's critical technology systems across multiple enterprise data centers and hundreds of edge technology locations. The team ensures the availability, reliability, and security of the environments that power clinical applications, patient care systems, networking, and enterprise technology. Working closely with infrastructure, networking, server, facilities, and security teams, the department provides the operational foundation that keeps Banner Health running 24 hours a day, 365 days a year. A typical day includes installing and decommissioning hardware, monitoring environmental and power systems, responding to operational requests, coordinating with vendors and project teams, maintaining accurate infrastructure documentation, and ensuring all work is performed in accordance with mission-critical operational standards. This role offers the opportunity to work with enterprise-scale technology in a fast-paced healthcare environment where reliability, teamwork, and attention to detail directly support patient care. This is an onsite position at Mesa Corporate and will require travel to multiple Banner facilities and data center locations as needed. This position is an expert that demonstrates technical knowledge of infrastructure and communications processes and supports system defined objectives relative to the company’s business and healthcare requirements. Interacts as part of a team, leading small sized projects to plan, design, implement and support Information Technology infrastructure, networks, hardware and applications.

Requirements

Must possess a strong knowledge of technology as normally obtained through the completion of a bachelor's degree in computer science or related field.
Certain assignments require certification or credentialing in designated area.
Must also have two to four years’ experience in a healthcare environment or an equivalent combination of relevant education, technical, business and healthcare experience.
Must demonstrate general knowledge of information technology and healthcare.
Needs experience in small scale project planning and reporting either individual or team.
Requires communication and presentation skills to engage technical and non-technical audiences.
Requires ability to communicate and interact across facilities and at various levels.
Incumbent will have skills to mentor less experienced team members.
As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

Nice To Haves

Additional related education and/or experience preferred.

Responsibilities

Relentless focus on delivering outcomes and value to our business. Identifies, investigates, tracks, and resolves multi-level project, system or application errors ensuring the resolution is timely with a high degree of accuracy and quality. Determines which option is appropriate based on the unique situation. Ensures timely updates and communication to the customer. Participates in the designs of end user training and curriculum for applications and systems. Monitors the initial rollout and ongoing support of the user community. Is able to assess what is important, balances priorities, and creates a clear and effective plan to drive desired outcomes, uses time management effectively and measures progress. Exhibits a basic understanding of one or more business functions and their processes. Also understands the impact of technical solutions on functional aspects of the business.
Monitor all installed systems and infrastructure in line with company guidelines or SOP (Standard Operating Procedure). Proactively ensure the highest levels of systems and infrastructure availability; liaise with vendors and other IT personnel for problem resolution. Provide notification for service interruptions to impacted end users. Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output. Configures and tests operating systems, application software, and system management tools.
Clearly document the design, maintenance and support procedures, creating comprehensive technical documents to include process maps, Business Requirement Documents, system diagrams, application maps, test plans, work instructions, etc. Stores documents in central location for broader IT access. Develops and consistently updates fully integrated testing scenarios. Provides information to be incorporated as part of the comprehensive functional and integration testing plans. Coordinates change management documentation and ensures that approvals are managed according to departmental procedures and ITIL standards. Evaluates the existing systems and provides technical direction for basic troubleshooting to IT support staff.
Recognizes opportunities to act and make a difference. Takes action without over-analyzing or waiting until it is too late. Willingly takes charge and acts in the face of adversity. Accepts assignments that appear less than ideal, with confidence that the people, processes and systems in the organization can effectively work through issues and obstacles. Makes appropriate decisions in high risk situations. Identifies opportunities to create value by introducing new ideas and driving change. Recognizes opportunities to act and make a difference. Takes action without over-analyzing or waiting until it is too late. Willingly takes charge and acts in the face of adversity. Accepts assignments that appear less than ideal, with confidence that the people, processes and systems in the organization can effectively work through issues and obstacles.
Provides information for staff and various committees assisting with design, implementation and maintenance of application and system specifications and processes. Participates and may lead task forces to plan, implement, and coordinate facility activities to maximize information technology service quality, effectiveness and efficiency; acts as a liaison, proactively garnering input from clinical customers and translating that input into specific functional requirements to be implemented. Maintains current professional and technical knowledge related to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.
Speaks effectively in group situations, e.g., meetings, presentations. Expresses ideas in a clear, concise and thorough manner. Simplifies technical or complex information without insulting the listener/reader. Takes measures to ensure understanding has occurred. Asks questions to clarify or discern implied or poorly expressed meanings. Effectively communicates ideas, opinions, questions or concerns in one-on-one situations. Accurately restates the situation even when in disagreement. Understands and articulately answers questions when asked. Seeks feedback on own verbal and non-verbal style and effectiveness. Practices attentive and active listening skills.
Ensures Key Performance Indicators are supported and tracked in all levels of work effort. Clearly defines success and implements the measurements to understand when success is achieved.
Maintains and applies up-to-date knowledge of discrete and integrated information systems elements (hardware, software, and network). Provides expertise and guidance to the user community and mentors junior members of the department. Consistently displays awareness and sensitivity to the needs of internal and/or external customers. Proactively ensures these needs are met or exceeded. Takes or directs repeated and varied actions to overcome technical or people obstacles, rejection or failure. Sustains action over a long period, even in the face of adversity. Sees barriers as challenges or opportunities. Shares knowledge, skill, or expertise with others. Coaches others. Encourages and reinforces personal and professional development.
Puts the needs of the customer and team at the center of decision making. Consistently displays awareness and sensitivity to the needs of internal and/or external customers. Proactively ensures these needs are met or exceeded. Keeps customers regularly informed on progress of initiatives and actively solicits feedback from customers to ensure needs are being met. Anticipates customers’ needs and balances those needs with those of other customers and the enterprise.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, applicable professional standards, ITSM and ITIL Standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core behaviors.
This position has responsibility for selected infrastructure applications or systems. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has minor level decision-making authority for projects, coding, and applications and works at peer level. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide.