IT Systems Coordinator

Givaudan Sense Colour•Louisville, KY

27d

About The Position

Responsible for ensuring the efficiency, reliability, and security of the organization’s IT systems, infrastructure, and user support services. Diagnoses and resolves technical issues, manages service requests, and supports the implementation of new systems and applications. Serves as a bridge between technology and business needs while thriving in a collaborative environment.

Requirements

Associate degree in Information Systems, Computer Science, or a related field.
Strong knowledge of hardware components, including desktops, laptops, printers, VOIP phone systems, and network appliances (switches, routers, firewalls, servers).
Hands-on experience with enterprise, desktop, and cloud-based applications.
Familiarity with Oracle JD Edwards, Oracle Database, and Salesforce environments.
Practical experience supporting Cisco, Meraki, and Ubiquiti networks and VOIP systems.
Strong hands-on work ethic.
Ability to quickly learn and adapt to new technologies.
Excellent interpersonal and communication skills across all organizational levels and cultures.
High level of customer service with a focus on responsiveness and empathy.
Team-oriented approach with experience providing peer support and backup.
Stay current on emerging IT trends and innovations.
Develop sustainable, effective solutions to improve daily operations and system efficiency.
Ability to sit for extended periods of time.

Responsibilities

Uphold DDW’s Mission Statement, Quality Policy, and Values and Beliefs.
Diagnose and resolve hardware and software issues, including internet connectivity, email clients, VOIP phone systems, printers, and related devices.
Analyze recurring issues and implement preventive solutions to improve system stability.
Administer, monitor, and maintain corporate network infrastructure, including Cisco, Meraki, and Ubiquiti hardware.
Configure and optimize switches, routers, firewalls, and wireless access points to ensure secure and efficient connectivity.
Perform routine network performance checks, identify bottlenecks, and apply corrective actions.
Maintain network documentation, policies, and procedures in collaboration with IT management.
Assist with maintaining and administering Oracle databases to ensure data accuracy, availability, and performance.
Support backups, recovery processes, and scheduled updates.
Collaborate with application teams to optimize queries and resolve database-related issues.
Ensure compliance with data security and privacy standards.
Ensure technology solutions meet business and user requirements.
Identify and resolve system-level issues while maintaining infrastructure integrity.
Assist with the implementation of new software, modules, or applications.
Partner with IT leadership and vendors to support deployment, testing, and user adoption.
Provide backup support for IT infrastructure tasks, including network administration, upgrades, and maintenance.
Collaborate across departments to align IT initiatives with business objectives.
Perform other duties as required.