IT Coordinator
About The Position
IT Coordinator – Trumbull, CT Full-Time | On-Site | Travel Required Be the Human Side of IT Join The Kennedy Collective , a mission-driven nonprofit supporting people with disabilities across Connecticut for more than 75 years. As an IT Coordinator , you’ll be the front line of tech support—helping staff solve problems, stay connected, and feel confident using technology. This is a customer-service–driven role ideal for someone who enjoys helping others, troubleshooting issues, and growing their IT skills in a collaborative environment. Important: This position is on-site in Trumbull, CT and requires regular travel to community locations using a personal vehicle. Why You’ll Love Working Here Medical, Dental, Vision & 401(k) Generous PTO (starts day one) Stable weekday schedule (Mon–Fri, 8:00–4:00) Supportive IT team with mentorship and growth opportunities Mission-driven work that makes a real impact What You’ll Do Serve as the primary contact for IT help desk requests Provide friendly, patient tech support to staff at all levels Troubleshoot basic hardware, software, and connectivity issues Install and support computers, printers, and mobile devices Document issues and escalate when needed Create and maintain user guides and support documentation (AI tools encouraged) Travel to community sites to provide hands-on support Requirements What We’re Looking For High school diploma required (IT certification a plus) Customer service experience required Basic IT troubleshooting skills or strong willingness to learn Clear communication and strong teamwork skills Valid driver’s license & reliable vehicle (required) Ability to lift up to 50 lbs and work in varied environments About The Kennedy Collective For 75 years, The Kennedy Collective has been creating opportunities and inclusion for people with disabilities across Connecticut. Our team embodies our values: Challenging the Status Quo, Building Community, Creating Purpose, and Ensuring Inclusion . We are proud to be an Equal Opportunity Employer, welcoming applicants of all backgrounds, abilities, and identities. Salary Description 20.50 - 23.00 Per Hour
Requirements
- High school diploma required (IT certification a plus)
- Customer service experience required
- Basic IT troubleshooting skills or strong willingness to learn
- Clear communication and strong teamwork skills
- Valid driver’s license & reliable vehicle (required)
- Ability to lift up to 50 lbs and work in varied environments
Nice To Haves
- IT certification a plus
Responsibilities
- Serve as the primary contact for IT help desk requests
- Provide friendly, patient tech support to staff at all levels
- Troubleshoot basic hardware, software, and connectivity issues
- Install and support computers, printers, and mobile devices
- Document issues and escalate when needed
- Create and maintain user guides and support documentation (AI tools encouraged)
- Travel to community sites to provide hands-on support
Benefits
- Medical, Dental, Vision & 401(k)
- Generous PTO (starts day one)
- Stable weekday schedule (Mon–Fri, 8:00–4:00)
- Supportive IT team with mentorship and growth opportunities
- Mission-driven work that makes a real impact
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
