COORDINATOR IT

VIVOS HOLDINGS LLC•Overland, MO

11d

About The Position

The Coordinator IT Support will be the first contact for technical support to users. The Coordinator IT Support will provide technical support to users in an efficient and accurate manner. You will process orders, provide information, and work to resolve customer complaints and problems. The ideal candidate will be an energetic, excellent communications skills, high patience level and an analytical approach to technical support.

Requirements

High school diploma required
Associate Degree or Technical Certification with 1-2 years experience or 3-4 years experience providing IT end user support without a degree.
Present for work when scheduled
Safety is always a must
Motivated with ability to work independently and as a team
Strong communicator and customer service oriented
Strong problem-solving skills with high attention to detail
Write clear and complete documentation of systems and procedures
Maintain a high level of confidentiality

Nice To Haves

A+ Certification preferred.

Responsibilities

Serve as the first point of contact for quick and effective assistance with information technology systems
Guide customers remotely and in person through systems configuration, troubleshooting, security, and maintenance
Document requests in our ticket system and track them through to resolution/escalation
Participate in the team on-call rotation
Maintain accuracy of documentation for the IT environment
Coordinate with third party resources for repair and maintenance of IT systems
Install, configure, and troubleshoot IT systems to corporate standards and licensing
Manage user accounts within O365, MFA and other systems
Continue Professional Development by keeping up to date on IT industry technology and standards
All other duties as assigned