IT Coordinator

Blink UX•Seattle, WA

7d•$58,500 - $75,500•Onsite

About The Position

Blink UX is looking for a talented IT Coordinator to join our Seattle studio. Blinkâs IT Coordinator will support our staff and clients with their wide range of technology needs. This role will be focused on supporting Blinkâs UX research lab technologies and will require functional knowledge of both macOS and Windows operating systems, as well as an understanding of modern audio-visual equipment and streaming technologies. This individual will also be responsible for ticket queue and inventory management, hardware and software provisioning, and triaging help desk ticket queue. To be successful in this role, you will need to be someone who is an expert multi-tasker, organized, and skilled at patiently working with people from all technology backgrounds to keep our business running smoothly from an IT standpoint. Familiarity with LAN, WLAN, and High-Def IP-based Audio-Visual Technologies is a plus. This is an on-site role, based in our Downtown Seattle studio.

Requirements

1+ years of experience in a relevant field such as helpdesk or A/V tech support.
Basic understanding of physical networking.
A/V tech knowledge: Familiar with IP-based video technologies, i.e., NDI video protocol.
Working knowledge of various audio quality control concepts.
Working knowledge of video/streaming systems, including video encoding andprocessing and applications similar to OBS.
Working knowledge of video techniques, including composition, white balancing, and editing.
Strong verbal and written communication skills.
Knowledge of both macOS and Windows (administration and troubleshooting).
Experience with mobile platforms.
Experience with basic web application administration, including Zoom.us, Box.com, Office365.com, G-Suite, Slack, etc.
Understanding of technology constraints/capabilities.
Familiar with remote support tools.

Nice To Haves

Familiarity with LAN, WLAN, and High-Def IP-based Audio-Visual Technologies

Responsibilities

Managing the UX research lab technology for our Seattle studio, this includes setting up informative video capture techniques, streaming capabilities, and various software/hardware needs depending on the research study.
Delegating and responding to help tickets to assist users in troubleshooting problems.
Managing software and hardware inventory, including wiping, provisioning, and shipping.
Collaborating with the IT team to identify opportunities for improving operational processes, policies, and documentation.
Drafting standard operating procedures and knowledge bases for users.
Advocating for users while understanding business goals.

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