IT Systems Administrator / Associate IT Systems Administrator

Xcel Energy•Denver, CO

21h

About The Position

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for. Position Summary The Associate IT Systems Administrator / IT Systems Administrator participates in and/or is responsible for administering system maintenance and configuration based on work direction given by senior level team members. They act as a technical owner of the respective systems they are assigned. They are responsible for operation and maintenance of existing systems and/or infrastructure. They collaborate with users and technical teams to support incident resolution, systems monitoring, and problem analysis. They assist in deployment of system changes and assist senior team members with projects or systems. More specifically, this RPA (Robot Processing Automation) System Administrator is responsible for platform configuration, user & license management, security, monitoring, and maintenance of the RPA environment to ensure stable, secure, and scalable automation operations.

Requirements

Two years of related functional experience. (Associate IT Systems Admin)
Demonstrated strong technical acumen. (Associate IT Systems Admin)
Experience and demonstrated discipline following protocol for operational support service tracking/ticketing. (Associate IT Systems Admin)
Demonstrated ability to learn new technologies and effectively apply learning. (Associate IT Systems Admin)
Strong communication skills, effective with varying organizational levels and skill sets. (Associate IT Systems Admin)
Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results. (Associate IT Systems Admin)
Five years of related functional experience. (IT Systems Admin)
Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position. (IT Systems Admin)
Demonstrated strong business and technical acumen and aptitude. (IT Systems Admin)
Basic knowledge of one or more core technologies (e.g. Servers, Hosting Platforms, Network Circuits, API's). (IT Systems Admin)
Detail oriented, with ability to demonstrate strong adherence to procedure and protocol for operational support service tracking/ticketing. (IT Systems Admin)
Strong communication skills, effective with varying organizational levels and skill sets. (IT Systems Admin)
Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results. (IT Systems Admin)

Nice To Haves

Familiarity with RPA software such as: Blue Prism, Automation Anywhere, UIPath, Microsoft Power Platform Experience.
Experience with Automation Orchestration.
Experience with overall Automation IT Support.
Experience with PowerShell.

Responsibilities

Operational Support - Install, modify, implement, document, and maintain system operating procedures and changes. Analyze physical infrastructure systems requirements and performance to optimize installations, future implementations, and systems configuration for stability. Develop scripts and automate routine tasks.
Problem Management - Investigate and resolve production incidents and problems involving complex systems. Identify and provide problem identification for production incidents. Identify and resolve production alerts. Provide support for systems testing and validation activities. Participate in/contribute to problem reviews.
Communications - Clearly and concisely communicate and record operational status whenever requested. Actively participate in status meetings. Prepare written status reports and responses to customer inquiries. Ensure records and other communications drive awareness and clarity to facts & risks. Participate in meetings/communications with vendor partners.
User Support - Provide contextual and technical information to users. Assist users in identifying difficult technical problems and devising solutions. Advise users on available approved technologies. Translate user requirements into technical solutions.