IT Systems and Operations Specialist

Mental Health Resources•Saint Paul, MN

19h•$71,429 - $92,857•Hybrid

About The Position

The IT Systems & Operations Specialist is responsible for supporting and maintaining the organization's technology environment, including user support, Microsoft 365 administration, device management, onboarding and offboarding processes, security initiatives, vendor coordination, and day-to-day IT operations. This position provides support to office-based, remote, and community-based employees, including clinicians, case managers, and administrative staff.

Requirements

Baccalaureate degree in social work/psychology or human services related field with two years case management experience of which at least one year is experience in community based mental health with adults recovering from mental illness.
One year of experience in substance abuse treatment or combination of equivalent experience and training.
Ability to transport clients and perform outreach in the community.
Ability to be flexible in prioritizing in a changing system.
Ability to work on-call, evenings and weekends as scheduled.
Must be in current position for over 6 months
Must have all performance appraisals up to date
Must not have any current disciplines on file within the past 6 months
Must notify supervisor of intention to apply

Nice To Haves

Spanish speaking
Hmong speaking
Somali speaking

Responsibilities

Maintains awareness of each client’s medication adherence plan and provides services to assist client in carrying out the plan; evaluates adequacy of plan, reports problems and recommends modifications as needed.
To the extent requested by the client, provide collaboration and education to significant others and family members who are interested in assisting the client in their recovery process.
Advocate on behalf of each client to assure the protection of client rights and privacy, as well as assure that clients understand the complaint and grievance procedures.
Treat all clients with dignity and respect, providing services that are respectful of age, gender, and culture.
Educate and support clients and their families on signs, symptoms, and resources for people with dual diagnoses.
Coordinate with outside inpatient services to detoxify clients and establish linkage to outpatient treatment, self-help programs, outpatient services and residential facilities.
This position is responsible for providing chemical health assessments, referrals and services to persons with severe and persistent mental illness and to assume responsibility with other members of the ACT team for providing the services necessary to maintain and enhance each clients’ ability to live as independently as possible.

Benefits

$1000 salary bonus for passing the language proficiency exam
Intensive two-week initial orientation program AND on-going in-house training program.
iPhone, laptop computer, and Wi-Fi provided for all community-based staff.
Health insurance (including family health coverage) with employee costs in the top 6% of most affordable health care options.
Competitive dental insurance.
Automatic enrollment in retirement plan after 1 year with a 3% employer contribution.
9 paid holidays and 18 days accrued PTO during your first year.
Annual merit-based salary increases.
Schedule primarily Monday-Friday day hours.
MHR is committed to working towards racial equity and combating racism.
MHR is a tobacco free workplace promoting health & wellness for the individuals we serve and our employees.