IT Systems and Infrastructure Specialist
About The Position
The IT Systems & Support Specialist oversees and maintains company hardware, software, and core business systems, while providing technical support and troubleshooting services to all employees. This role is responsible for managing company technology, supporting Microsoft 365 and related platforms, and driving system improvements that enhance operational efficiency. The IT Systems & Support Specialist serves as the primary point of contact for IT support and plays a key role in integrating systems, improving processes, and supporting data-driven decision-making across the organization. This position functions as the primary role on the IT team, collaborates with all departments, and supports company-wide technology initiatives.
Requirements
- High School Diploma or equivalent required
- Minimum of 5 years of relevant IT support or systems experience
- Strong working knowledge of Microsoft 365 suite (required)
- Strong troubleshooting and problem-solving skills
- Ability to manage competing priorities and work independently
- Excellent communication skills with ability to translate technical concepts to non-technical users
- High level of customer service and responsiveness
- Strong attention to detail and organizational skills
- Adaptability and continuous learning mindset
Nice To Haves
- Bachelor’s Degree in Information Technology or related field preferred
- Experience with ERP systems (NetSuite preferred)
- Experience with helpdesk/ticketing systems
- Experience with RF Smart
- Basic networking and infrastructure knowledge, experience with Mikrotik Routers a plus
- Experience with system integration and process automation a plus
- Data analysis, reporting, or data informatics experience strongly preferred
Responsibilities
- Respond to requests for technical assistance through the ticketing system in a timely and professional manner
- Diagnose and resolve hardware, software, network, and system issues
- Provide training and guidance to employees on systems, tools, and best practices
- Serve as a customer-service oriented resource for all internal users
- Administer and support Microsoft 365 environment (Outlook, Teams, SharePoint, user access, permissions, and configurations)
- Troubleshoot user issues including email signatures, auto-responders, and system access
- Support ongoing optimization and effective use of Microsoft tools across departments
- Manage onboarding and offboarding technology needs, including system access and equipment provisioning
- Maintain and troubleshoot company hardware including laptops, mobile devices, and networking equipment and supply chain software including RF Smart
- Manage company devices, inventory, and user assignments
- Support phone systems (cellular and desk phones) and related technologies
- Identify opportunities to streamline workflows and reduce manual processes
- Support integration between business systems (Microsoft tools, NetSuite, and other platforms)
- Assist in implementing new systems, tools, and process improvements
- Support data extraction, reporting, and basic analysis across business systems
- Assist departments in improving access to and use of business data
- Contribute to development of more efficient reporting processes
- Perform ongoing system maintenance to ensure security, reliability, and performance
- Support software upgrades and implementation as needed
- Maintain networks across company locations
- Complete additional IT-related responsibilities as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
