IT Systems Analyst

Contour Global•Houston, TX

1d•Hybrid

About The Position

As IT Systems Analyst, you will join our Information Technology team! In this role, you will report to the Regional IT Manager and will have the opportunity to evaluate, implement, support, and continuously improve technology solutions across our U.S. operations while providing Level 2 technical support to onsite and remote users. Join us to drive the right power forward and make clean energy the natural choice for all!

Requirements

Bachelor’s degree, or completion of four years of college-level coursework, in Computer Science, Information Technology, Information Systems, or a related field.
Four or more years of experience in systems analysis, IT support, infrastructure support, or a related technology role in a business environment, including at least two years providing computer hardware and software installation, maintenance, repair, and technical support.
Strong proficiency with Windows 10/11, Microsoft 365, Microsoft Office, Outlook, macOS, iOS, mobile devices, telecommunications, computer hardware, printers, peripherals, basic networking, Wi-Fi, TCP/IP, switches, basic server services, remote support tools, and IT service management and asset management systems.
Experience with at least one ERP system; identity and access technologies such as LDAP, Microsoft Active Directory, Group Policy, or Entra ID; cloud-based SaaS, PaaS, and IaaS technologies; and foundational cybersecurity, access control, change-management, and incident-reporting practices.
Strong analytical, troubleshooting, organizational, prioritization, time-management, and follow-through skills, with the ability to exercise sound judgment, manage competing priorities, and work effectively under pressure.
Professional English fluency, verbally and in writing, with strong customer service, interpersonal, and communication skills. Ability to work independently and collaboratively with users, vendors, business leaders, and local and international IT teams.
Ability and willingness to travel domestically and internationally up to 30%, comply with site access, safety, clothing, and PPE requirements, and support planned implementations, migrations, deployments, or urgent operational needs outside standard business hours when reasonably required.

Nice To Haves

Experience with Microsoft Intune, software deployment, endpoint management, automation, or monitoring tools.
Scripting or systems automation using Python, Bash, PowerShell, VBScript, WMI, or equivalent technologies.
Experience with virtual machines or virtualization platforms, SQL or Oracle databases, and business intelligence or reporting tools such as Power BI, Tableau, Grafana, Google Analytics, or comparable platforms.
Experience in cybersecurity or information security, Operational Technology, industrial networks, industrial environments, or IT/OT security concepts.
Professional Spanish proficiency.

Responsibilities

Partner with business teams and stakeholders to assess business needs, document requirements, evaluate vendor solutions, and recommend technology that meets business, technical, usability, security, and support requirements.
Lead or support technology evaluations, research, proof-of-concept activities, implementations, upgrades, migrations, replacements, maintenance, office moves, site deployments, and expansion projects with minimal supervision.
Apply continual service improvement, root cause analysis, preventive analysis, and technology lifecycle management practices to improve reliability, reduce recurring issues, standardize the global technology platform, and enhance the end-user experience.
Provide responsive Level 2 support to onsite and remote users for Windows, Microsoft 365 and Office applications, macOS/iOS, mobile devices, telecommunications, cloud storage, business applications, printers, peripherals, remote access, and related technology.
Install, configure, maintain, troubleshoot, repair, replace, and upgrade computers, operating systems, applications, and hardware components, including hard drives, memory, batteries, and power supplies.
Provide basic support for network connectivity, Wi-Fi, TCP/IP, switches, and server services; use approved remote support tools; and escalate specialized issues with complete diagnostic information while maintaining ownership through resolution.
Use the IT service management system to prioritize, manage, follow up on, and document incidents, service requests, changes, problems, activities, and resolutions while maintaining current technical documentation, procedures, knowledge articles, and project records.
Coordinate technical activities with vendors, contractors, corporate IT teams, and business stakeholders, communicate progress, risks, dependencies, pending activities, and expected completion timelines.
Maintain accurate inventory and lifecycle records for IT assets and software licenses, including assignments, transfers, repairs, replacements, returns, recovery, and disposal.
Support IT budget planning and purchasing activities, including quotations, requisitions, purchase orders, services, licenses, invoices, and vendors, while identifying opportunities to optimize resources, improve utilization, automate processes, and reduce unnecessary expenses.
Execute secure and timely IT onboarding, employee transfer, and offboarding activities, including computers, accounts, access, applications, mobile devices, telecommunications, data, and company assets. Train and guide users on the effective and secure use of company technology and cybersecurity best practices.
Follow all IT policies, cybersecurity standards, internal controls, approval requirements, and change-management processes. Perform only authorized installations and changes and immediately report security incidents, lost assets, vulnerabilities, policy exceptions, and other technology risks.
Comply with all company and site-specific Health, Safety & Environmental requirements when visiting or performing work at operational sites, including completing required training, following access and emergency procedures, wearing required PPE, and immediately reporting unsafe conditions, incidents, or potential hazards.