IT Systems Analyst
About The Position
The IT Systems Analyst is responsible for the day-to-day support, maintenance, and optimization of software applications that support Health & Wellness operations. This role partners with business and technical stakeholders to analyze requirements, troubleshoot application issues, and implement system enhancements that improve efficiency and user experience. Responsibilities include application support, file mapping and data integration activities, SQL-based research and analysis, testing software upgrades and patches, and managing incidents, changes, and service requests. The analyst works closely with cross-functional teams, leveraging tools such as Jira to track work and support project initiatives while ensuring applications continue to meet evolving business needs.
Requirements
- Experience supporting enterprise business applications, including troubleshooting, maintenance, upgrades, and system enhancements.
- Experience with SQL queries, data analysis, and research to support troubleshooting, reporting, and business requirements.
- Experience with data integration processes, file mapping, data validation, and interface support.
- Experience using ticketing and project management tools such as Jira for incident, problem, change, and service request management.
- Experience gathering business requirements, documenting workflows, conducting system testing, and supporting application implementations.
Nice To Haves
- Knowledge of healthcare, wellness, or population health applications.
- Experience working with cross-functional business and technical teams.
- Strong analytical, problem-solving, and communication skills.
- Experience coordinating small projects or application enhancement initiatives.
Responsibilities
- Application support
- File mapping and data integration activities
- SQL-based research and analysis
- Testing software upgrades and patches
- Managing incidents, changes, and service requests
- Gathering business requirements
- Documenting workflows
- Conducting system testing
- Supporting application implementations
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
