IT Systems Analyst

Churchill Downs Incorporated•Henrico, VA

1d•Onsite

About The Position

The IT Systems Analyst implements computer system requirements by defining and analyzing system problems, designing and testing standards and solutions. This position manages the IT Technician position, if applicable. Works with various application projects based on the direction of Director of IT.

Requirements

Excellent organizational and leadership skills.
Excellent verbal/written communication as well as interpersonal skills.
Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management.
Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner.
Strong analytical and problem-solving skills.
Demonstrated working knowledge of software and web applications as well as system hardware.
Bachelor’s degree in Computer Science, Software Development, or related field.
Familiarity with Active Directory required.
2+ years of work experience in information technology or related field.
A combination of education and experience may be considered.
Must obtain and maintain valid Virginia Racing Commission License.
Valid Driver’s License.

Responsibilities

Defines application problem by conferring with clients, evaluating procedures and processes.
Develops solution by preparing and evaluating alternative solutions.
Validates results by testing programs.
Ensures operation by training client personnel, providing support.
Provides reference by writing documentation.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Take ownership of minor tasks, problems, or operational efforts. Knowledge of internal business processes as they relate to the applications and make recommendations as needed. Act in a supporting role on larger project and maintenance efforts.
Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
Resolves problems that are within the position’s scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
Provide support for 24x7 business operations including on-call. Follow incident, problem, and change & release management processes.
Keeps position supervisor informed of relevant activities.
Performs other duties as assigned.