IT Systems Analyst

Beacon Bank•Boston, MA

7d•$52,000 - $90,498•Remote

About The Position

The IT Systems Analyst is a key member of the support team, responsible for activities required to maintain system availability and functionality, support end-users, and to collaborate with vendors and IT partners in the resolution of application outages and other “keep the lights on” (KTLO) activities.

Requirements

Associate’s Degree in Computer Science or Business, or comparable work experience
1-3 years’ experience in Banking Technology and Core platforms, and supporting technology solutions
Foundational knowledge of information technology
Excellent analytical and problem-solving skills
Strong interpersonal skills
Continuous improvement mindset
Strong change management skills
Excellent written and verbal communication skills, including ability to present technical information to non-technical audiences, provide concise summaries of activities and issues, and to ask clarifying questions to understand the full scope of an issue.
Attention to detail and consistent follow-through
Ability to work both independently and as part of a team
Accountability - willing to investigate or attempt a task independently before asking for help

Responsibilities

Serve as the administrator for applications, executing system changes as requested by LOB partners or vendors, following defined change management procedures.
Create detailed application documentation and IT procedures.
Support risk mitigation through performance of control testing, providing requested application documentation, and collaborating with vendors to remediate findings.
Address system interruptions through a collaborative process with the user(s), vendors and other IT partners, clearly identifying and documenting root cause, and strategies to prevent recurrence.
Collaborate with technical resources to assist in system upgrades and/or configuration changes, and projects.
Monitor vendor resources for new system releases and functionality, inform business areas about new offerings or enhanced process opportunities.
Provide end-users with application support. Prioritize issues and requests and provide meaningful updates. Escalate issues/opportunities as needed to deliver results.
Facilitate automation of manual tasks performed.
Participate in documenting test cases and results for user testing.
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.