IT Systems Analysist
About The Position
Installs, operates and conducts high level repairs to computer systems. Maintains network operating systems and virtual server environments. Secures system data via backup operations. Creates and maintains Active Directory Accounts. Administers telecommunications phone systems and audio visual equipment, including setup and removal for events. Troubleshoots complex system problems and provides high level support to users. Maintains job logs and distributes reports to end users. Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems. Utilizes the incident reporting system for problem reporting and change management, accurately documenting instances of hardware failure, repair, installation, and removal. Follows and enforces all departmental standards, security, run instructions, backup, and recovery and shift turnover procedures. Supervises and develops technical skills of IT technicians. Performs other duties as requested or assigned.
Requirements
- High school diploma or technical school certificate
- Three or more years related experience; or equivalent combination of education and experience.
- Functional knowledge of Microsoft Office Applications, Microsoft Desktop Operation Systems, Microsoft Server Operating System, Data Backup Utilities, Helpdesk Software, VMware, Cisco/Avaya Phone Systems and PC Hardware.
- Ability to obtain and maintain all necessary licensing.
Nice To Haves
- A-Plus, MCSE or CNA certification preferred.
Responsibilities
- Maintains network operating systems.
- Maintains virtual server environment.
- Secures system data via backup operation.
- Creates and maintains Active Director Accounts.
- Administration of telecommunications phone systems, administers audio visual equipment, setup and removal of AV equipment for events.
- Troubleshoots complex system problems and provides high level support to users.
- Maintains job logs and distributes reports to end users.
- Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
- Utilizes the incident reporting system as designed for problem reporting and change management accurately documents instances of hardware failure, repair, installation and removal.
- Follows and enforces all departmental standards, security, run instructions, backup, and recovery and shift turnover procedures.
- Supervises and develops technical skills of IT technicians.
- Performs other duties as requested or assigned.
Benefits
- medical
- dental
- vision
- life, AD&D, critical illness, and hospital insurance
- short and long-term disability
- identity/legal protection
- FSA and HSA accounts
- traditional and/or Roth 401(k) plans
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
