IT Systems Analyst - Salesforce Administrator

Excelitas Technologies•Pittsburgh, PA

5d•Onsite

About The Position

Excelitas is seeking an IT Systems Analyst - Salesforce Administrator to join their global team at their corporate headquarters in Pittsburgh, PA. This role will be integral in delivering technology-enabled process transformation by partnering with business teams and leveraging Salesforce and other applications, with a focus on front-end applications for marketing, sales, and customer service. The position offers the opportunity to improve business operations across all global locations of Excelitas Technologies. The IT Systems Analyst – Salesforce Administrator will administer, analyze, and enhance the CRM platform for new projects and enhancement requests, eliciting, analyzing, validating, specifying, verifying, and managing stakeholder needs. Success in this role requires demonstrated analytical and leadership skills, with the ability to communicate marketing, sales, and customer service process topics effectively to a broad audience at all organizational levels.

Requirements

Bachelors degree in a related field or equivalent work experience
Minimum 5 years of Salesforce CRM experience, including at least one full lifecycle implementation.
Working knowledge of SDLC project methodology (i.e.; Agile and Waterfall)
Demonstrated applications integration experience to build and test the end-to-end process
Ability to troubleshoot and resolve issues
Excellent verbal and written communication skills
Ability to travel as needed. Less than 10% of the time (international)
This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR)

Nice To Haves

Administrator and Platform Developer certifications preferred
8+ years of Salesforce analyst/development experience preferred
Demonstrated experience with development release management using Copado and GitHub
Apex and Visualforce programming experience is preferred
Knowledge of Salesforce integration with Pardot to automate marketing tools & processes
Project delivery, demo, roll out with a focus on quality user experience
Experience in implementations of Salesforce CPQ, and other eco-system software like Copado, Own backup, DocuSign and Conga
Experience with advanced approvals preferred
Experience with Product Database preferred
Experience in a multi-instance landscape for a global organization preferred

Responsibilities

Support enhancement projects, implementations, and upgrades by gathering business requirements and delivering best practice guidance, documentation, data analysis, solution recommendations, and presentations.
Collaborate with core IT and business teams on various projects while supporting the development and administration of the Salesforce system and related applications.
Document functional requirements, develop functional specs, and design, configure & test new capabilities and enhancements that improve productivity, enhance value, and end-user experience, with a focus on enabling global solutions.
Create & execute test scenarios across various systems to validate new & updated components and ensure seamless integration.
Provide timely operational support for Salesforce and related applications by troubleshooting and resolving issues.
Execute data transformation and migration efforts to support M&A and other key initiatives.
Support data maintenance & cleansing on an ongoing basis.
Ability to support urgent inbound requests from multiple regions & time zones.
Drive continuous improvement through trend reporting analysis and metrics management.
Conduct system demos and provide training and testing support.
Other related tasks as assigned by the team lead or supervisor/manager.