IT Systems Administrator

Agital

3d•Remote

About The Position

Reporting to the Director, IT, you will lead administration of SaaS applications including Microsoft 365 and Google Workspace, and you will serve as a service desk escalation point, i.e., level 2/3 support, for all core IT applications and services. The primary responsibilities of your role will be to act as the hands-on technical lead for a growing IT team in a 100% cloud-based organization. Perform major system migrations and consolidations internally and in coordination with external partners, to include M365 and Google Workspace migrations. Closely support the Director, IT and other leadership to ensure a high level of service quality and efficiency are consistently delivered throughout the organization, further establish the corporate IT platform as a scalable and agile function throughout the business, develop and implement standards and processes for IT and Service Delivery, manage a diverse set of partners and internal stakeholders including the MSP, manage cyber risk and secure the organization by integrating effective cybersecurity controls into the delivery of IT services, and deliver various M&A and growth-related initiatives as needed.

Requirements

Excellent critical thinking and problem-solving skills with ability to ask the right questions to diagnose and resolve technical problems.
A tactical mindset, i.e., plan, test, pilot, validate, deploy thought process ensuring quality results.
Familiarity with an outsourced IT operating model and/or MSPs.
An awareness of IT and cyber risk tolerances and how these align with and are supportive of broader business objectives.
Excellent written and verbal communication skills.
Leadership aspirations.
High level of personal integrity and ethics, and ability to professionally handle confidential matters and show an appropriate level of judgment and maturity.
A strong ability and willingness to adapt to and facilitate change with the organization.
BS/BA in IT, Information Systems, or related field.
5+ years previous work experience in IT administration or end-user support.
Extensive experience with Microsoft 365 and Google Workspace including hands-on configuration and administration of these platforms.
This must include the use of either Microsoft 365 PowerShell Modules or GAM.
Extensive experience managing or supporting cloud/SaaS apps for employee productivity, collaboration, and work management (examples Adobe, Atlassian tools, Clickup, Monday.com, Slack, Zoom).
Detailed understanding and experience implementing technical controls for hardware, cloud services, email, and identity management services (examples Azure/Entra ID, SSO, SCIM, Google Identity, SSO, SCIM).
Working knowledge of IT service management concepts and frameworks such as ITIL.
Working knowledge of cybersecurity detective and preventative controls for information and data protection.
Conceptual knowledge of privacy and compliance rules and regulations.

Nice To Haves

Certifications including Microsoft, Azure, Google, ITIL, CompTIA preferred.

Responsibilities

Manage and administer day-to-day IT systems and cloud apps including M365, Google Workspace, and other common business and collaboration tools (Adobe, DocuSign, ClickUp, etc.), Identity management (Azure), Core business applications (Hubspot, Salesforce, Netsuite), as needed, and Cloud infrastructure (email routing, domain names, and DNS).
Execute key IT and Cyber projects such as cloud tenant migrations, rebrands, and implementation of new cyber controls.
Support the front-line service delivery team in addressing escalated support issues, acting as their primary point of escalation.
Define key processes and SOPs ensuring efficient IT operations and world-class employee experience, e.g. employee onboarding, offboarding, and IT support.
Track and manage IT hardware and software assets.
Ensure a high level of quality and employee satisfaction.
Manage IT and division vendor contracts, ensuring licenses and subscriptions are right-sized and spend is in line with usage and budget.
Facilitate change management through effective planning, communication, and project/task management.