IT Systems Administrator - Onsite/Hybrid
About The Position
At iVenture, we are more than just an IT company; we are a team of problem solvers and critical thinkers who personalize service and aim to do it right the first time. For over two decades, iVenture has built a legacy of excellence in solving IT problems with a relentless commitment to service, impacting our clients every day with expertise, execution, and experience. Please only apply if you meet the below criteria and are local to Jacksonville, Fl. The Impact You Will Create As a Network Administrator - Onsite, you will play a critical role in enhancing client satisfaction by delivering personalized, on-site support that strengthens relationships and delivers on our service of great technical expertise. You will help to improve operational efficiency by handling complex issues that remote teams cannot, preventing service bottlenecks. This ensures the company can meet diverse client needs and maintain high service quality.
Requirements
- A Bachelor’s Degree in a related field or equivalent experience
- 5+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows-based network environment.
- Microsoft Windows Server (latest OS) and Exchange Online (or enterprise mail systems)
- Experience working with the O365 ecosystem
- Azure, Intune, Entra ecosystem
- Active Directory, Group Policy
- All current Microsoft Desktop Operating Systems
- Experience with XenApp/RDS or other VDI technologies
- Experience with Hypervisors (VMWare and Hyper-V)
- Experience with managing private and public DNS
- Experience with configuring firewalls
- Experience with LAN and WAN technology and firewalls required, including but not limited to Cisco, Meraki, Fortinet, Aruba
- Extensive hands-on experience with Windows Server and Exchange Online, including maintenance and support.
- Microsoft Azure and/or Microsoft 365 certified
- A drive for continuous learning and development
- Self-starter with excellent customer service and communication skills
- Valid driver's license and reliable transportation
- Smoking is prohibited at all client sites and iVenture offices.
- Successful applicants will also undergo criminal, employment, credit, and motor vehicle background checks
Responsibilities
- Support Microsoft Windows server and network technologies
- Install and support a wide range of PC and PC related applications, Windows and Mac
- Management and troubleshooting of on premise and cloud infrastructure
- Interact with users in-person daily on technology use, iVenture accepted practices and issue resolution
- Maintain network configurations and assess and resolve network performance issues (internet bandwidth problems, ISP and firewall/router issues
- Provide Tier 2 and Tier 3 desktop and application support
- Organize and execute small-mid IT projects, ranging up to 20 hours per project
- Produce, maintain and update technical documentation
- 50% escalated desktop/app support, 30% Windows server support, 10% network support, and 5% admin/meetings
Benefits
- Life insurance
- Long-term disability coverage
- 401K plan with a 4% match
- Peerfit membership
- 3 weeks of paid time off in your first year, increasing to 4 weeks in your second year
- Paid maternity leave
- Paid paternity leave
- Paid foster leave
- Paid certifications
- Training days
- Access to our virtual lab
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
