IT Systems Administrator

Brady Corporation • Milwaukee, WI

19h

About The Position

The Intermediate IT Analyst works with business users and managers to ensure the prompt and timely diagnosis and resolution of their computer and IT-related problems. This person escalates requests or issues to the appropriate technical staff or management and determines the proper priority level. The Intermediate IT Analyst also oversees the activities of designated IT Analysts, ensures that proper training materials and documentation exist for all systems within the department's scope, and balances the team's workload. Additionally, they will serve as a resource for the engineering team by assisting with system monitoring and other tasks as needed. This individual must have a passion for helping internal customers and be able to communicate with non-technical users in a professional manner.

Requirements

• Technical Support & Troubleshooting
• Issue Escalation & Vendor Management
• Team Coordination & Mentorship
• Performance Monitoring & Compliance
• Systems Management & Maintenance

Responsibilities

• Resolves hardware, software, and network issues through systematic troubleshooting, including support for non-standard business-critical applications and the voice platform.
• Acts as a primary escalation point for other IT Analysts.
• Ensures timely reporting and follow-up by managing and escalating unresolved technical issues to appropriate engineering teams or vendors.
• Acts as a subject matter expert and technical partner to business users, guiding other IT Analysts.
• Coordinates the work of other IT Analysts, ensuring an equitable distribution of workload, and upholding established IT guidelines for processes such as computer imaging and asset management.
• Monitors team performance against departmental goals, including ticket volume, response times, and adherence to software licensing policies.
• Ensures prompt resolution and appropriate routing of all tickets.
• Performs routine maintenance, including server patching, monitoring, and virtual server creation, under the direction of IT engineers.
• Additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed