IT Systems Administrator
Goodwill Industries of West Michigan, Inc.•Muskegon, MI
•Hybrid
About The Position
Responsible for the design, implementation, support, and continuous improvement of the organization’s core IT systems and infrastructure. Serves as the primary escalation point for complex technical issues, leads infrastructure and security initiatives, and reduces recurring support needs through long-term solutions and automation.
Requirements
- Microsoft Windows: Technical Supporter
- Microsoft Office Suite: Technical Supporter
- Accounting Software: Technical Supporter
- Point of Sale Software: Technical Supporter
- Strong personal motivation/initiative
- Problem solving orientation
- Commitment to excellence
- Ability to work well with diverse teams
- Strong commitment to our organizational mission
- Written communication
- Planning & organizing
- Presentation Skills
- Flexibility/adaptability
- Customer Orientation
- Project planning and implementation
- Ability to work independently
- Valid driver's license and insurance required
- Maintain a reliable vehicle
Nice To Haves
- Bachelor's Degree in Information Technology or related field preferred
- 4-6 years in System administration, infrastructure ownership, and complex issue resolution preferred
- Scissor lift license preferred
Responsibilities
- Lead infrastructure improvements to enhance performance, reliability, and scalability.
- Lead migration from on-premises systems (e.g., Exchange 2016) to Microsoft 365 and administer Microsoft 365 services.
- Manage identity and access systems, including Active Directory and Entra ID.
- Develop and maintain cybersecurity and disaster recovery practices aligned with organizational and regulatory requirements.
- Serve as the primary escalation point for issues exceeding Tier 2 support.
- Lead troubleshooting and resolution of complex, multi-system incidents.
- Conduct root cause analysis and implement long-term solutions to prevent recurring issues.
- Assist in planning and execution of IT projects and infrastructure initiatives.
- Maintain accurate documentation, including system configurations, inventory, and knowledge base articles.
- Assist in the development, implementation, and monitoring of IT policies, procedures, and standards.
- Keep abreast of new technologies and industry trends and evaluate their impact on the organization.
- Perform the duties of the IT Support Analyst or IT Technician as needed.
Benefits
- Store discount
- Work for an incredible mission
- Weekly pay
- Paid Time Off & paid holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Casual dress
- Collaborative work culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
