IT Systems Administrator

EXCLUSIVE JETS LLC•Raleigh, NC

9d•Onsite

About The Position

The IT Systems Administrator is responsible for the day-to-day configuration, maintenance, and reliable operation of flyExclusive’s cloud platforms, servers, networks, and end-user systems, supporting approximately 678 employees across our Raleigh and Kinston, North Carolina locations. This role owns hands-on administration of the company’s Microsoft 365 environment — including identity, endpoint management, and messaging — alongside on-premises server and network infrastructure. The Systems Administrator monitors system health, enforces security policies, automates routine administration, and provides responsive escalation support across departments. Because flight operations run continuously, this position participates in a rotating after-hours on-call schedule and helps keep flyExclusive’s operations running safely and seamlessly in a fast-paced private aviation environment.

Requirements

Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
3–5 years of hands-on systems administration experience in a production business environment
Demonstrated experience administering Microsoft 365 and Entra ID (Azure AD), including Conditional Access, multi-factor authentication, and user lifecycle management
Experience with endpoint management for Windows and macOS using Microsoft Intune or a comparable MDM platform
Experience administering Exchange Online, including mail flow troubleshooting, distribution groups, and transport rules
Proficiency with PowerShell for automation, bulk administration, and reporting
Working knowledge of Windows Server, virtualization, and core networking concepts (DNS, DHCP, VLANs, VPN)
Experience with backup and disaster recovery for both on-premises systems and Microsoft 365 cloud data, including restoring mailboxes, SharePoint Online and OneDrive content, and Teams data
Experience with endpoint security and software patching
Willingness and ability to participate in a rotating after-hours on-call schedule, including responding to emergency issues within 30 minutes during assigned rotations
Demonstrated ability to learn new systems and platforms independently
Excellent problem-solving skills and a proactive approach to issue resolution

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, or a related field
Microsoft role-based certifications such as MS-102 (Microsoft 365 Administrator Expert), MD-102 (Endpoint Administrator Associate), SC-300 (Identity and Access Administrator Associate), or AZ-104 (Azure Administrator Associate)
CompTIA Security+ or an equivalent security credential
Hands-on experience administering Ubiquiti UniFi network appliances, including switching, wireless access points, and controller management
Hands-on experience administering Fortinet appliances, including FortiGate firewall policy, VPN configuration, and firmware management
Hands-on experience with AvePoint Cloud Backup for Microsoft 365, or a comparable third-party Microsoft 365 backup and recovery platform
Experience supporting a multi-site organization of 500 or more employees
Experience with Microsoft Teams Rooms or conference room audio/visual systems
Familiarity with automation beyond PowerShell (e.g., Microsoft Graph API, Python)
Prior experience in aviation or another safety- and service-driven industry

Responsibilities

Serve as primary administrator for assigned infrastructure and cloud platforms, overseeing their configuration, maintenance, and performance
Administer Microsoft 365 and Entra ID, including user and group lifecycle management, onboarding and offboarding, Conditional Access, and multi-factor authentication
Manage endpoint configuration, compliance policies, and application deployment through Microsoft Intune across Windows and macOS devices
Administer Exchange Online, including mail flow, distribution groups, shared mailboxes, and transport rules
Proactively monitor, patch, and optimize systems to ensure maximum uptime and efficiency
Develop and maintain PowerShell scripts to automate routine administration, bulk changes, and reporting
Manage company-wide data backup and disaster recovery for both on-premises systems and the Microsoft 365 cloud environment — including Exchange Online, SharePoint Online, OneDrive, and Teams data — covering retention configuration, recovery point and recovery time objectives, and periodic restore testing
Maintain and track an accurate inventory of hardware, software, and license assignments
Ensure the integrity and security of systems and data, including access control, least-privilege review, and patch management
Support information technology general control requirements, including periodic user access reviews, change documentation for privileged and production systems, and retention of evidence for internal and external audit
Install, configure, and troubleshoot hardware and software for servers, workstations, conference room systems, and business applications
Serve as a technical point of contact for hardware, software, and service vendors — opening and driving support cases, coordinating vendor-led troubleshooting and remediation, and validating fixes
Provide escalation support to the IT Support team and collaborate on recurring issue resolution
Participate in the rotating after-hours on-call schedule, providing continuous support coverage for time-critical operational issues
Participate in research, evaluation, and rollout of new tools, platforms, and system strategies aligned with business needs
Perform routine audits of systems and software to ensure compliance and optimal performance
Maintain documentation for system processes, configurations, and standards
Support technology deployment and standardization at company sites, including new office buildouts
Drive self-initiated improvement efforts to streamline and enhance system functionality