IT Systems Administrator

Flagship Pioneering, Inc.•Cambridge, MA

12d•Onsite

About The Position

Flagship Pioneering is a biotechnology company that invents and builds platform companies that change the world. Our Lab IT and Research Systems teams enable scientific discovery across the Flagship ecosystem through reliable, scalable, and secure technology solutions that support scientists at the bench and in silico. We collaborate closely with our research teams to ensure their tools, systems, and environments are optimized for productivity, reproducibility, and innovation. The IT Infrastructure Operations & Architecture (IT IO&A) team is responsible for IT Infrastructure from network port to cloud, and the devices in between. The IT IO&A team is seeking an experienced Systems Administrator who is able to bridge between help desk services and technical subject matter experts in Cloud, Network, and M365. The ITIO Systems Administrator will be the subject matter expert in all things endpoint management. Duties range from helpdesk escalation support to automation and engineering designed to improve service delivery. This role is intended to interface with all the domains ITIO is responsible for including Scientific Cloud, Networking, M365, and Identity and Access Management.

Requirements

At least 5 years in IT and a minimum 2 years in house systems administration
Experience working with Internal IT business stakeholders to identify and document infrastructure requirements and problems.
Strong understanding of Windows 11 and Windows Server
Strong understanding of Microsoft Intune for user and device administration
Intermediate understanding with scripting and automation using at least one technology including Powershell, Terraform, Bash, Python, or an equivalent language
Intermediate understanding of Identity and Access Management technologies including EntraID, SAML, SCIM, Windows NTFS permission management.
Familiar with working in on-prem IT environments (server rooms, network closets, and IDFs).
Basic understanding of networking fundamentals including LAN, WAN, DNS, and VPN
Basic understanding of at least one cloud technology including AWS, Azure, or GCP

Nice To Haves

Bachelor's degree in computer science, information technology, business, or related field of study or 5 equivalent years of experience
Certifications applicable to network/ infrastructure/ cloud operations area, preferred
Experience with MacOS & JAMF a plus
Experience dealing with compliance-related regulations (e.g., PCI, HIPAA, GDPR), preferred
Basic understanding of information security preferred
Experience in an enterprise or similar environment that operates or supports across multiple separate business units or functions, preferred
Experience with Linux a plus

Responsibilities

Provide tier 3 technical escalation support to Flagship Pioneering Help Desk for end user support
Develop, grow, and enhance endpoint engineering capabilities and automation.
Review and onboard new applications into Identity and Access Management
Perform onsite support in server closets including racking and unracking equipment
Travel to Flagship offices in the greater Boston area, remote offices, and occasionally internationally may be required.
Occasional on-call or after-hours support.