IT Systems Administrator

Little Creek Casino Resort•Shelton, WA

41d

About The Position

The IT Systems Administrator is responsible for maintaining a reliable, secure and efficient data communications network. This role involves expert-level management of desktop and server environments, including installation, configuration, maintenance, and troubleshooting of Microsoft Server, desktop computers, and peripherals. The administrator will also design, develop, and implement systems policies and procedures, identify and resolve problematic areas, and maintain Windows workstations across all locations. Software updates, including antivirus and office suites, are a key responsibility. The position requires monitoring the Helpdesk and assisting users with their IT issues. A significant part of the role involves expert systems management, including maintaining systems, security access, account management, and troubleshooting/implementing Microsoft Active Directory, Group Policies, third-party application security, DHCP, DNS, VPN devices, antivirus, and wireless, WAN, and LAN equipment. Occasional wiring and ensuring data security, network access, and backup systems are also critical. The administrator will determine methods for upgrading company network software, monitor and maintain system logs for performance and security, manage email accounts, and submit users for VPN and network access. Troubleshooting internal and external network issues is also a core duty. Additionally, the role requires expertise in ordering, configuring, maintaining, and inventorying all IT equipment, including assets tracking, cell phones, AV equipment, managing the office phone system, and maintaining digital signage. Industry-specific tasks include upkeep of POS systems, Accounting Applications, IGT Applications, and Compliance and Regulatory Reporting Applications.

Requirements

Bachelor Degree in Information Technology or Computer Science
Five or more years of experience in computer operations OR equivalent combination of education and experience
Advanced Experience with Windows Server
Advanced Experience with Activity Directory, DNS, DHCP, Exchange Server, Office 365, Anti-Virus Solutions
Advanced Experience with VoIP phone systems
Advanced Experience with POS solutions
Advanced Experience with Player Tracking Systems
Advanced Experience with Routing and Switching
Advanced Experience with Network Security
An advanced understanding in Hardware and Ethernet Standards, required.
Class III Gaming License issued from the Squaxin Island Gaming Commission
Requires a Valid Washington State Driver License and must be insurable on the Tribe’s insurance
Must be at least 21 years of age

Nice To Haves

MCSA Server and Windows 10, preferred

Responsibilities

Maintain a reliable, secure and efficient data communications network.
Install, Configure, Maintain, and Troubleshoot Microsoft Server, Desktop computers, Print server & local printers, Scanners, copiers, and other peripherals.
Design, develop, implement and coordinate systems policies and procedures.
Identify problematic areas and implement strategic solutions.
Maintain Windows workstations at all locations.
Update software as necessary, i.e. Antivirus, MS Office, Adobe.
Monitor the Helpdesk and assisting users with any issues.
Maintain Systems, Security Access and Account Management, Troubleshoot & Implement Microsoft Active Directory, Group polices, Third party application security, DHCP, DNS, VPN Devices, Anti-Virus, Wireless Network, WAN, and LAN Equipment.
Perform occasional Wiring.
Ensure security of data, network access and back-up systems.
Determine methods for upgrading company networks software programs as needed.
Monitor and maintain all system logs for performance, security, and troubleshooting.
Manage email accounts and distribution lists.
Submit users for VPN and network access.
Troubleshoot internal and external network issues.
Order, Configure, Maintain, & Inventory all IT Equipment.
Manage Assets Tracking.
Manage Cell-phones.
Manage AV (TV, Radio).
Manage Office Phone System.
Maintain Digital Signage to ensure they are connected seven days a week.
Perform POS Systems upkeep.
Perform Accounting Applications upkeep.
Perform IGT Applications upkeep.
Perform Compliance and Regulatory Reporting Applications upkeep.
Establish and ensure a professional and cordial rapport with staff, tribe, vendors and partners.
Recommend upgrades and acquire competitive quotes.
Make recommendations and implement new technologies to streamline operations.
Take on responsibilities of Director of Information Technology in his/her absence.
Contact vendors for warranty repair of parts.
Work with vendors inside the casino to ensure all interconnected systems are functioning.
Assist in the setup of new properties, i.e. computers, credit card machines, monitors.
Develop innovative troubleshooting methods that reduce down time and lower repair costs.
Act in alignment with user needs and systems functionality to contribute the organizations policy.
Cross-train and provide knowledge exchange to educate team members in technical operational roles.
Know all events in the property.
Attend all mandatory meetings and training.
Maintain confidentiality.
Display sensitivity to Native American Culture.
Operate within the parameters of the Little Creek Human Resource Policies, Departmental Policies and all other applicable regulations.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems.